Hybrid Child & Family Support Specialist

Shared Services Partnership; Havant; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Health Assured EAP

Generous annual leave

Local Government Pension Scheme

Job summary

Hampshire County Council's Children’s Reception Team is seeking a dedicated Child and Family Support Worker to act as the front door to Children's Services in a fast-paced contact centre environment.

You will support vulnerable children, young people and families, gather information, and contribute to safeguarding decisions in collaboration with professionals and partner agencies, across a hybrid role based at Havant.

Qualifications

• Experience of working with children, young people and families in a helping, caring or support-based role, including those with complex needs.
• Understanding of child protection legislation, statutory guidance and local safeguarding procedures.
• Strong communication, relationship-building and negotiation skills, with the ability to manage sensitive conversations confidently.
• Ability to organise information, identify key issues and exercise sound judgement when reviewing referrals and enquiries.
• Sound IT skills and the ability to accurately record information.

Responsibilities

• Receive and respond to referrals, enquiries and requests for support from professionals, families and members of the public.
• Gather, review and accurately record information to support screening, decision-making and recommendations.
• Use a child-centred approach to identify and analyse strengths, needs and potential risks, making sound recommendations in line with safeguarding procedures and threshold guidance.
• Build effective relationships with families, colleagues and partner agencies to support positive outcomes and timely access to services.
• Provide a professional, responsive service, maintaining accurate records and working in line with organisational policies and professional standards.

Job description

Hampshire County Council's Children’s Reception Team is seeking a dedicated Child and Family Support Worker to act as the front door to Children's Services in a fast-paced contact centre environment.

You will support vulnerable children, young people and families, gather information, and contribute to safeguarding decisions in collaboration with professionals and partner agencies, across a hybrid role based at Havant.