Complaints Support & Service Coordination Officer

Kirklees Metropolitan Council; Northallerton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

LGPS 15.1%

Salary sacrifice

Employee discounts

Travel loans

Wellbeing support

Job summary

North Yorkshire Council is seeking a well‑organised Complaints Support Officer to log and coordinate complaints across the Community Development directorate.

You will work with Complaints Officers to allocate cases, draft responses, and ensure timely delivery in line with corporate policies. The role also supports MP enquiries and FOI requests, requiring confidentiality and excellent IT skills.

Qualifications

• Experience coordinating and logging complaints across multiple service areas.
• Ability to draft acknowledgements and responses to complaints.
• Strong written and verbal communication skills and high attention to detail.

Responsibilities

• Log and coordinate complaints and allocate cases to investigating officers.
• Draft acknowledgements and responses to complaints.
• Ensure responses are delivered within timescales and policy.
• Support MP enquiries and FOI requests as needed.

Skills

Complaint handling

Coordination

Communication

Attention to detail

Confidentiality

IT systems

KPIs

Tools

IT systems

Job description

North Yorkshire Council is seeking a well‑organised Complaints Support Officer to log and coordinate complaints across the Community Development directorate.

You will work with Complaints Officers to allocate cases, draft responses, and ensure timely delivery in line with corporate policies. The role also supports MP enquiries and FOI requests, requiring confidentiality and excellent IT skills.