Frontline Bereavement Services Lead

Randstad; City Of London; On-site; GBP 50,000 - 58,000; Full time

Job summary

Randstad Care in London is seeking a Services Manager (Bereavement Support) to lead a multi-disciplinary team delivering compassionate clinical and operational services for bereaved children and families. The role combines frontline management with strategic planning and safeguarding leadership.

You will line-manage qualified practitioners, support workers, volunteers, and placement students, ensuring high-quality care and programme delivery while monitoring budgets, KPIs, and service

Qualifications

• > Qualified Practitioner registered as a Social Worker with Social Work England.
• > Experience line-managing practitioners within clinical or multidisciplinary care.
• > Background in bereavement, grief, loss, or childhood trauma.
• > Experience managing caseloads, budgets, KPIs, and operational reporting.

Responsibilities

• > Line-manage and mentor staff, supervise volunteers, conduct caseload reviews and appraisals.
• > Uphold quality standards; audit notes, invoices and closure summaries for compliance.
• > Oversee complex case allocations and manage a small personal caseload.
• > Champion safeguarding policies and act as escalation lead for vulnerable children and families.
• > Oversee team budgets, track supervision costs, and provide KPI-based operational reports.
• > Contribute to design and delivery of innovative clinical interventions and workshops.

Skills

Social Worker SW England

Line-management

Bereavement care

Budget & KPIs

Lamplight CRM

MS Office 365 / Teams

Tools

Lamplight CRM

Microsoft Office 365

Teams

Job description

Randstad Care in London is seeking a Services Manager (Bereavement Support) to lead a multi-disciplinary team delivering compassionate clinical and operational services for bereaved children and families. The role combines frontline management with strategic planning and safeguarding leadership.

You will line-manage qualified practitioners, support workers, volunteers, and placement students, ensuring high-quality care and programme delivery while monitoring budgets, KPIs, and service