Frontline Administrative & Clerical Support

NHS Scotland; Kilmarnock; On-site; GBP 22,000 - 24,000; Full time

Job summary

NHS Scotland is seeking a dedicated Business Support Clerical Assistant to join the Ayrshire Community Blood Service Administration Team, based at The Johnnie Walker Bond in Kilmarnock. This permanent role is 36 hours per week with flexible cover for staff absences.

You will provide comprehensive administrative support, act as first point of contact for patients and visitors, and ensure confidentiality and professional service across the department.

Qualifications

• SVQ2 in Business / Administration or equivalent.
• Experience in Health and/or Social Care environment.
• Experience with MIS, databases and spreadsheets.
• Proficient in Microsoft Office.
• Experience in word processing, photocopying, filing and diary management.
• Excellent written and verbal communication.
• Experience in NHS or Social Care Administration.
• Strong attention to detail.
• Understanding of the Partnership services.
• Able to liaise with stakeholders.
• Good organisational and time management skills.
• Ability to work on own initiative and meet deadlines.
• Note taking experience desirable.
• Good time management skills.

Responsibilities

• Provide comprehensive, community-orientated administrative and clerical support to the Community Blood Service Administration Team.
• Be first point of contact for patients and visitors, ensuring enquiries are dealt with promptly and efficiently.
• Maintain confidentiality and adhere to organisational policies and procedures.
• Work flexibly to cover staff absences and periods of particular pressure.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organisational skills

Time management

Own initiative

Deadline awareness

Note taking

Stakeholder liaison

Education

SVQ2 in Business / Administration

Tools

Microsoft Office

Management Information Systems (MIS)

Databases & spreadsheets

Job description

NHS Scotland is seeking a dedicated Business Support Clerical Assistant to join the Ayrshire Community Blood Service Administration Team, based at The Johnnie Walker Bond in Kilmarnock. This permanent role is 36 hours per week with flexible cover for staff absences.

You will provide comprehensive administrative support, act as first point of contact for patients and visitors, and ensure confidentiality and professional service across the department.