Front Office & Venue Operations Assistant

England Rugby; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

England Rugby (the RFU) is seeking an Office Services Assistant to join its Venue Operations team at Allianz Stadium in Twickenham. The role is full time (40 hours per week) with shifts and around 20 event days a year, providing front-of-house, reception and back-office support.

You will be the first point of contact for visitors and guests, handle enquiries, manage meeting room bookings and support various venue systems while upholding a professional image and strong customer service.

Qualifications

• Experience in a customer-focused team.
• Confident using Microsoft Office and Office 365.
• Good time management and attention to detail.
• A professional image and a team player who helps find workable solutions.
• Desirable: budgeting understanding and experience processing purchase orders and invoices.

Responsibilities

• Provide a welcoming and efficient concierge, reception, enquiry and telephone service
• Provide administrative support to the business, including courier, taxi, postal, reprographic, mail and print services
• Manage office supplies and equipment consumables
• Operate venue systems, including the switchboard, Microsoft Teams, Sky Visitor management and Aware Manager incident system
• Run the meeting room and desk booking system and the venue lost property system
• Act as part of the fire warden and safety team for the venue offices
• Identify and implement process improvements

Skills

Customer service

Microsoft Office

Time management

Professional image

Team player

Education

Business administration qualifications

Budgeting understanding

Purchasing orders & invoices experience

Tools

Microsoft Teams

Office 365

Sky Visitor

Aware Manager

Booking system

Job description

England Rugby (the RFU) is seeking an Office Services Assistant to join its Venue Operations team at Allianz Stadium in Twickenham. The role is full time (40 hours per week) with shifts and around 20 event days a year, providing front-of-house, reception and back-office support.

You will be the first point of contact for visitors and guests, handle enquiries, manage meeting room bookings and support various venue systems while upholding a professional image and strong customer service.