Office Services Assistant

England Rugby; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

England Rugby (the RFU) is seeking an Office Services Assistant to join its Venue Operations team at Allianz Stadium in Twickenham. The role is full time (40 hours per week) with shifts and around 20 event days a year, providing front-of-house, reception and back-office support.

You will be the first point of contact for visitors and guests, handle enquiries, manage meeting room bookings and support various venue systems while upholding a professional image and strong customer service.

Qualifications

• Experience in a customer-focused team.
• Confident using Microsoft Office and Office 365.
• Good time management and attention to detail.
• A professional image and a team player who helps find workable solutions.
• Desirable: budgeting understanding and experience processing purchase orders and invoices.

Responsibilities

• Provide a welcoming and efficient concierge, reception, enquiry and telephone service
• Provide administrative support to the business, including courier, taxi, postal, reprographic, mail and print services
• Manage office supplies and equipment consumables
• Operate venue systems, including the switchboard, Microsoft Teams, Sky Visitor management and Aware Manager incident system
• Run the meeting room and desk booking system and the venue lost property system
• Act as part of the fire warden and safety team for the venue offices
• Identify and implement process improvements

Skills

Customer service

Microsoft Office

Time management

Professional image

Team player

Education

Business administration qualifications

Budgeting understanding

Purchasing orders & invoices experience

Tools

Microsoft Teams

Office 365

Sky Visitor

Aware Manager

Booking system

Job description

England Rugby (the RFU) is looking for an Office Services Assistant to join its Venue Operations (Office Services) team at Allianz Stadium.

The Role

This hands-on role provides a customer-focused, professional front office, concierge, reception, enquiry and back-office support function to the RFU headquarters. Reporting to the Office Services Supervisor, you will often be the first point of contact for visitors and guests.

The role is full time (40 hours a week), covering the venue’s flexible operating hours across a variety of shift patterns, plus around 20 additional event days a year in the Event Control Room or other operational spaces.

Key Responsibilities

• Provide a welcoming and efficient concierge, reception, enquiry and telephone service
• Provide administrative support to the business, including courier, taxi, postal, reprographic, mail and print services
• Manage office supplies and equipment consumables
• Operate venue systems, including the switchboard, Microsoft Teams, Sky Visitor management and Aware Manager incident system
• Run the meeting room and desk booking system and the venue lost property system
• Act as part of the fire warden and safety team for the venue offices
• Identify and implement process improvements

About You

• Experience working in a customer-focused team, with excellent customer service skills
• Confident using Microsoft Office and Office 365
• Good time management and attention to detail
• A professional image and a team player who helps find workable solutions
• Desirable: business administration qualifications, an understanding of budgeting, and experience processing purchase orders and invoices

Key Details

• Location: Allianz Stadium, Twickenham
• Contract: Permanent, full time (40 hours per week, including shifts and around 20 event days a year)
• Salary: c. £30,000
• Applications: An anonymised CV (no cover letter needed)
• First-round interviews: w/c 30 November 2026
• Closing date: 12 November 2026 (12 noon); the RFU may close the vacancy early