Front Office (Receptionist Full Time)

Crossco (1467) Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts across portfolio

Up to 50% off food, beverage and spa

Paywise+ access

EAP programme

Virtual GP via Mintago

Gym access

Free staff parking

Job summary

Crowne Plaza Newcastle upon Tyne is seeking a friendly receptionist to join our busy Front Office team. You will greet guests, manage check-in/out efficiently and maintain brand standards throughout every guest stay.

You should be a confident communicator with strong organisational skills and a professional appearance, delivering excellent service and supporting colleagues to ensure a memorable guest experience.

Qualifications

• Friendly, welcoming and professional personality.
• Excellent verbal and written communication.
• Strong organisational and time-management skills in a busy environment.
• Attention to detail with guest information and financial procedures.
• Good computer literacy and confidence with hotel software.
• Experience with OPERA Cloud or similar PMS is desirable.

Responsibilities

• Provide a warm, professional welcome to guests and visitors.
• Complete guest check-in and check-out procedures accurately.
• Be a key contact for guests throughout their stay and respond promptly to enquiries.
• Deliver high standards of customer service in line with Crowne Plaza standards.
• Maintain guest records and confidentiality.
• Follow hotel policies, procedures and safety requirements.
• Communicate effectively with colleagues to ensure a smooth guest experience.

Skills

Friendly personality

Excellent communication

Organisational skills

Time-management

Guest service

OPERA Cloud experience

Tools

OPERA Cloud

Hotel management systems

Job description

We are looking for a friendly, professional and welcoming Receptionist to join our busy Front Office team at Crowne Plaza. As one of the first points of contact for our guests, you will play a key role in creating a warm and positive first impression and ensuring every guest receives an exceptional level of service throughout their stay.

Working in a fast-paced hotel environment, you will be responsible for delivering a smooth and efficient check-in and check-out experience, responding to guest enquiries, and ensuring that all front desk operations are carried out in line with our brand standards and hotel procedures.

Key Responsibilities

• Provide a warm, friendly and professional welcome to all guests and visitors.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Act as a key point of contact for guests throughout their stay, responding promptly and professionally to enquiries and requests.
• Deliver consistently high standards of customer service in line with Crowne Plaza brand standards.
• Build positive relationships with guests and ensure their needs are anticipated and met wherever possible.
• Handle guest queries, requests and concerns in a calm, courteous and professional manner.
• Maintain accurate guest records and ensure all information is handled appropriately and confidentially.
• Follow all hotel reporting, cash-handling and accounting procedures accurately.
• Ensure all front desk activities comply with hotel policies, procedures and operational standards.
• Maintain full compliance with hotel health, safety and security requirements.
• Communicate effectively with colleagues and other hotel departments to ensure a smooth guest experience.
• Use hotel management systems and computer software effectively to complete daily tasks.
• Support the wider Front Office team during busy periods and contribute to the smooth running of the hotel operation.
• Uphold a professional appearance and consistently represent the hotel and brand in a positive manner.

About You

The ideal candidate will have:

• A friendly, welcoming and professional personality.
• A genuine passion for delivering excellent customer service.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills, with the ability to prioritise effectively in a busy environment.
• Excellent attention to detail and a professional approach to handling guest information and financial procedures.
• Good computer literacy and confidence using a range of computer systems.
• Previous experience working with hotel management or property management systems, such as OPERA Cloud, is highly desirable.
• Previous hotel or front office experience is advantageous.
• The ability to remain calm, positive and professional under pressure.
• A flexible and team-focused approach to work.
• A commitment to following brand standards, hotel procedures, and health and safety requirements.

What We Are Looking For

Above all, we are looking for someone who is friendly, approachable and passionate about hospitality, with a genuine desire to make every guest feel welcome. If you enjoy working in a busy hotel environment, take pride in delivering excellent service, and are organised, reliable and confident when dealing with people, we would love to hear from you.

Join our Front Office team and be part of creating memorable guest experiences from the moment our guests arrive until the moment they leave.

What's In It for You?

• Exceptional training and career development opportunities
• Hotel discounts across the portfolio - staff rates plus up to 50% off food, beverage, and spa
• Paywise+ - access up to 40% of your earned pay and automatic savings options
• 24/7 Employee Assistance Programme and Virtual GP via Mintago
• Salary Sacrifice options and retail discounts via Mintago
• Free staff parking
• Access to hotel gym facilities