Front Office Team Member

Mercure Hotels; Greater London; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Employee benefit card offeringDiscount

Free and delicious meal breaks on duty

Complimentary stays in the UK andNorth

Friends & Family discounts

50% food discounts in our restaurants

Pension Scheme

Health Insurance

Eye Test Vouchers

Cycle-to-work scheme

Staff Uniforms Provided

Learning programs through our Academie

Opportunity to develop your talent and

Ability to make a difference through

Zusammenfassung

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar is seeking a Reception Agent to welcome guests from arrival to departure, ensuring a memorable stay. You will handle check-in/out, respond to requests, and manage payments with a focus on excellent service.

The role requires fluency in English and offers opportunities to upsell hotel facilities, promote loyalty programs, and work within a dynamic, branded property in London.

Qualifikationen

• Fluency in English is required.
• Experience with Opera or similar systems is a plus.
• Hospitality reception experience is an asset.

Aufgaben

• Greet guests, check in and check out, respond to requests, and settle accounts while delivering exceptional service.
• Take initiative to add a personalized experience for guests.
• Handle payments by credit card and cash.
• Communicate with guests by email and phone.
• Work morning or afternoon shifts as needed.
• Enroll guests in Accor Loyalty Membership.
• Promote hotel facilities and upsell available services.

Kenntnisse

Fluency in English

Opera PMS

Tools

Opera PMS

Jobbeschreibung

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12-storey hotel. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Company Description

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12-storey hotel. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promise

iscaring and impeccable service. We nurture real passion for service and achievement beyond limits.

Our mission

istomake the impossible possible to realise your dreams.

Job Description

POSITION OVERVIEW

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Dealing with payments (credit cards and cash)
• Communicate with guests by email and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests in Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great communication with all departments
• Making sure all important information is passed to the next shift and your colleagues
• Assure the task list has been done
• Being proactive in sorting-out problemsWorking with Opera or related systems is a plus
• Fluency in English

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information

Perks For You

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Cycle-to-work scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK