Front Office Team Member

Novotel Hotels; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free night stays

50% restaurant discount

Worldwide hotel discounts

Accor Academy

Wellbeing support

Career growth opportunities

Inclusive culture

Job summary

Novotel London Excel is seeking a Front Office Team Member to welcome guests from arrival to departure, delivering high-quality service throughout their stay.

You will handle reservations, phone inquiries, and guest requests, inform about services, and liaise with other departments; prior Opera experience preferred and fluent English.

Qualifications

• Prior experience working with Opera or a related system is preferable.
• Fluency in English.
• Customer Service.
• Right to work in the UK (MUST HAVE)

Responsibilities

• Take care of guests from their arrival through to their departure.
• Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
• Handle any guest complaints and/or remarks; provides a response as soon as possible.
• Carry out all operations concerning guest arrival and departure in compliance with internal procedures.
• Inform guests about the formalities, any special conditions relating to their stay and the services available.
• Handle phone calls.
• Apply the procedures of internal audit.
• Pass on information as necessary to other departments and to other members of the front desk team.
• Ensure that all guest documentation is up-to-date and available.
• Make the update of the information.
• Handle reservations.

Skills

Customer Service

Fluency in English

Opera

Tools

Opera

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Front Office Team Member, you will:

• Take care of guests from their arrival through to their departure
• Contribute to guest satisfaction at all times by providing high quality services throughout their stay
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Carrie out all operations concerning guest arrival and departure in compliance with internal procedures
• Inform guests about the formalities, any special conditions relating to their stay and the services available
• Handle phone calls
• Apply the procedures of internal audit
• Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
• Ensure that all guest documentation is up-to-date and available
• Make the update of the information
• Handle reservations

As Part Of Our Team You Can Have

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Qualifications

• Prior experience working with Opera or a related system is preferable
• Fluency in English
• Customer Service
• Right to work in the UK (MUST HAVE)

One more thing…

By working at the Novotel London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.