Front Office Supervisor (Maternity Cover)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor (Maternity Cover) to join their vibrant team in London. This role offers an exciting opportunity to lead a dedicated team, ensuring exceptional service and memorable experiences for guests. With a focus on personal development, the company provides extensive benefits including a pension scheme, discounts across properties, and support for career growth. If you're passionate about hospitality and thrive in a dynamic environment, this position is perfect for you. Join a community that values diverse backgrounds and positive energy!

Benefits

Pension scheme with company contributions

50% discount in restaurants and spas

Complimentary stay after probation

Access to private medical insurance

Employee Assistance Programme

Interest free season ticket loan

Free meals on duty

Employee recognition schemes

Bike to work scheme

Team member rates

Qualifications

• Experience in a supervisory role within a hotel environment.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Ensure efficient guest registration and high standards of service.
• Use computer systems confidently and upsell room types.

Skills

Customer Service

Administration

Upselling

Team Leadership

Computer Skills

Tools

OperaCloud

KnowCross

Job description

Social network you want to login/join with:

Front Office Supervisor (Maternity Cover), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9b878d13429c

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Join the team that Always Cares!

Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a Front
Office Supervisor (Maternity Cover) at the Royal Lancaster London, where we
encourage your personal development and growth. We are located next to
Lancaster Gate tube station, and a short distance from Paddington, Bayswater
and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Front Office Supervisor (Maternity Cover)
are:

·
Pension scheme with company
contributions

·
50% discount in all our
restaurants and Spa’s across our properties

·
Team member and
Friends & Family rates across our properties

·
Complimentary
stay after passing probation

·
Extensive discounts on
our benefits platform

·
Access to private
medical insurance

·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be

·
Interest free season
ticket loan

·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·
Bike to work scheme

·
Recommend a Friend
incentive

·
Complimentary laundry

·
Free meals on duty

·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·
Employee recognition schemes and Social Committee
events including gala dinners and much more!

We are currently
looking for a passionate Front Office
Supervisor (Maternity Cover), to join our Front Office Department on
a permanent basis, with an immediate
start to join us in consistently delivering memorable moments and five star
service to our guests and each other. It is important to us that everyone in
the team brings positive energy to support our happy and fun environment, as we
strive to build a community of diverse backgrounds and life experiences, where
we care about careers and not just jobs.

As a Front Office Supervisor (Maternity Cover),
your main duties and expectations for the role will include:

·
Ensure all guests are registered efficiently and appropriately,
maintaining high standards of supervision and administration in line with
departmental standards (AA Red Star & LQA Standards).

·
Confidently use various computer systems such as OperaCloud,
KnowCross

·
Upsell room types at every available opportunity to achieve the
departmental upselling goal

·
Complete all tasks outlined in the Front Office Supervisor’s
checklist.

You will be required to work 40hours
per week, on a shift rota.

·
One of
the happiest hotels in London

·
Hoteliers’
Charter Approved

·
Preferred
Hotels & Resorts member

We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this Front Office Supervisor
(Maternity Cover) role is for you, come and pour some happiness into yours
by joining our award winning family today!

All applicants
must be legally eligible to work in the UK