Front Office Leader: Elevate Guest Experience

Valor Hospitality Partners, LLC; Hemel Hempstead; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Rooms from £30 Bed & Breakfast (team)

Dining discounts for friends & family

Free meals on duty

Employee discounts on high-street &住宿

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Holiday Inn Hemel Hempstead is recruiting a Front Office Manager with a proven track record in driving standards and delivering an exceptional guest experience. You will lead with purpose and vision, using commercial expertise to raise hotel standards, monitor guest satisfaction, and set departmental targets.

The role requires building a high-performing front office team and managing flexible shift patterns across 7 days.

Qualifications

• Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.
• Ability to lead with purpose and vision using commercial expertise to drive standards.
• Willingness to work flexible shifts and manage a front office team.

Responsibilities

• Lead the front office team and build a high-performing division.
• Monitor guest satisfaction and set departmental targets and objectives.
• Drive standards and ensure an exceptional guest experience across the hotel.
• Coordinate shift patterns and team coverage on evenings and weekends.

Job description

Holiday Inn Hemel Hempstead is recruiting a Front Office Manager with a proven track record in driving standards and delivering an exceptional guest experience. You will lead with purpose and vision, using commercial expertise to raise hotel standards, monitor guest satisfaction, and set departmental targets.

The role requires building a high-performing front office team and managing flexible shift patterns across 7 days.