Front Office Supervisor - Guest Experience Leader

Celtic Manor Resort; Newport; On-site; GBP 14,752 - 21,010; Full time

Benefits offered by this job

Free parking

Discounts on lifestyle/travel/retail

Career development opportunities

Training pathways

Supportive team

Job summary

The Celtic Collection invites applications for a Front Office Supervisor role at Tŷ Hotel Magor. Lead the Front of House team, ensuring exceptional guest experiences from arrival to departure.

We are seeking a confident leader who thrives under pressure, with strong Rooms Division operations experience. Opera PMS knowledge is a bonus; training will be provided. Enjoy free parking and staff discounts in a supportive team environment.

Qualifications

• Experience leading a Front Office or Rooms Division team.
• Strong guest service focus and ability to stay composed under pressure.
• Ability to train and motivate colleagues to deliver high service standards.

Responsibilities

• Lead the Front of House team during your shift.
• Deliver outstanding guest service from arrival to departure.
• Ensure front office standards are followed and upheld.

Skills

People leadership

Operations experience

Guest service

Coaching and mentoring

Opera PMS

Tools

Opera PMS

Job description

The Celtic Collection invites applications for a Front Office Supervisor role at Tŷ Hotel Magor. Lead the Front of House team, ensuring exceptional guest experiences from arrival to departure.

We are seeking a confident leader who thrives under pressure, with strong Rooms Division operations experience. Opera PMS knowledge is a bonus; training will be provided. Enjoy free parking and staff discounts in a supportive team environment.