Front Office Supervisor: Guest Experience Lead

Delta Hotels by Marriott St Pierre Country Club; St Pierre Park; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Marriott discount

Pension scheme

Employee assistance

Career development

Training

Job summary

Delta Hotels by Marriott St Pierre Country Club in the United Kingdom is seeking a Front Office Supervisor to oversee day-to-day front desk operations and guest experiences. You will work closely with the Front Office team to ensure smooth service delivery and uphold Marriott standards of hospitality.

The role involves supervising front desk staff, supporting shifts, and delivering a warm, professional welcome to guests, including handling guest requests and maintaining data integrity.

Qualifications

• Minimum 1 year supervisory experience in a customer service role.

Responsibilities

• Oversee front office operations in the absence of the Front Office Manager.
• Coordinate handovers and briefing of associates at each shift.
• Aim to meet department targets for guest experience and brand standards.
• Handle switchboard, guest relations and concierge duties as required.
• Ensure accurate guest data entry and maintain professional desk performance.

Skills

Supervisory experience

Job description

Delta Hotels by Marriott St Pierre Country Club in the United Kingdom is seeking a Front Office Supervisor to oversee day-to-day front desk operations and guest experiences. You will work closely with the Front Office team to ensure smooth service delivery and uphold Marriott standards of hospitality.

The role involves supervising front desk staff, supporting shifts, and delivering a warm, professional welcome to guests, including handling guest requests and maintaining data integrity.