Front Office Supervisor (German Speaker)

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality seeks a Front Office Supervisor to lead the front desk operations. This role is crucial in creating a welcoming atmosphere and ensuring exceptional guest experiences. You will oversee staff performance, handle guest inquiries, and collaborate with other departments to maintain high service standards. If you possess a service-focused personality, strong leadership skills, and a passion for guest satisfaction, this is a fantastic opportunity to thrive in a dynamic environment.

Qualifications

• Experience in customer service or hospitality is essential.
• Prior leadership experience in front office or guest services preferred.

Responsibilities

• Lead daily operations of the front office team for smooth guest experiences.
• Handle guest concerns swiftly and professionally.

Skills

Customer Service

Leadership

Communication Skills

Problem-Solving

Detail-Oriented

Tools

Opera PMS

Basic Office Software

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

Withtouches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

Front Office Supervisor

The Front Office Supervisor plays a pivotal role in leading the daily operations of the front desk and guest services team. You will create a welcoming environment, oversee front office staff, and ensure that all service standards are met with professionalism and warmth. Your ability to handle guest concerns promptly and provide personalized service will be key to delivering exceptional and memorable guest experiences.

What you will be doing:

• Lead and supervise the daily operations of the front office team to ensure smooth check-in/check-out processes and exceptional guest experiences.
• Provide proactive and friendly service, ensuring that all guest interactions are positive and tailored to individual needs.
• Handle guest concerns and complaints with a swift, solution-oriented approach, ensuring issues are resolved quickly and professionally.
• Communicate department priorities and special requests clearly to all staff, ensuring a seamless, personalized experience for every guest.
• Monitor staff performance, provide coaching, and ensure the team is meeting service standards and expectations.
• Maintain a strong focus on guest satisfaction, ensuring consistent, high-quality service at all times.
• Collaborate with other hotel departments to address guest needs and ensure efficient operational flow.
• Stay informed on all hotel policies, procedures, and relevant information to effectively manage guest needs and departmental operations.

Qualifications

Your experience and skills include:

• Service-focused personality is essential – experience in customer service or hospitality required.
• Prior experience in a leadership or supervisory role within a front office or guest services environment is preferred.
• Proficient in Opera or similar property management systems (PMS) and basic office software.
• Strong communication skills, both written and verbal.
• Fluency in English and German; proficiency in additional languages is a plus.
• Ability to think quickly and adapt to changing situations, keeping calm under pressure.
• Detail-oriented, organized, and able to manage multiple tasks effectively.
• Strong problem-solving skills and a proactive approach to guest satisfaction.