Front Office Attendant

1 Hotels; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free Gym Membership

Discounted onsite parking

Health & Wellness programs

Volunteer opportunities

Job summary

Starwood Hotels in Manchester seeks a friendly Front Office Attendant to welcome guests and ensure a smooth arrival and departure experience.

You will be the first point of contact, delivering impeccable service with a warm, helpful demeanor and attention to detail, contributing to a memorable guest stay.

Qualifications

• Passionate about hotel operations and guest service.
• Experience in guest or customer service.
• Adaptable and with a can-do attitude.

Responsibilities

• Front Office attendant duties at arrival and departure and throughout the guest stay.
• Ensure personable, relaxing and effortless guest experiences.
• Provide exceptional service and reflect the brand’s standards.

Skills

Guest service

Team player

Attention to detail

Flexible

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Grow with us...The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.We’re current searching for a warm, welcoming, articulate Front Office attendant to ensure that every guest’s experience is personable, relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.About You,· Passionate about hotel operations and guest service with a minimum of 2 year of similar work experience.· Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.· Flexible, approachable and with a can-do attitudeWithin Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. We have two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:Free Gym Membership for all!Discounted onsite parkingHealth & Wellness programs throughout the yearMultiple Team Member recognition programsPay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the yearSustainability programs and charity hours for all to give backHospitality Rewards App access for all.Discounted stays across our properties worldwideEnhance holidays- Up to 33 days for allOptional private medical schemes with optical and dentalPaid sickness absence for allIncreased pension scheme offeringCareer Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!Wagestream financial planning servicesRecommend and friend schemes – up to £250Free food on shift in the best team heart-of-house spaces in Manchester.Inclusive & equitable work environment for allIt's 1 WorldCreating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.Starwood Hotels is an Equal Opportunity Employer.About us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.