Front Office Supervisor

The Ned; Greater London; On-site; GBP 39,000 - 40,000; Full time

Benefits offered by this job

Neddy’s staff meals

Staff discounts on stays

Wellbeing & gym discounts

Birthday off after 1 year

Volunteer day

Social events

Employee assistance program

Job summary

The Ned welcomes a Front Office Supervisor to lead our reception team in a vibrant city centre lobby, ensuring every guest enjoys a memorable stay. You’ll supervise daily operations, provide hands-on support, and model exceptional hospitality while guiding team members to deliver top‑level service.

Reporting to Front Office management, you’ll coach, provide feedback, and drive training to uphold The Ned’s standards.

Qualifications

• Experience in front office role within hospitality.
• Supervisory experience is advantageous.
• Strong communication and organisational skills.

Responsibilities

• Lead front office receptionists and oversee daily operations.
• Ensure outstanding first and last guest experience.
• Provide hands-on coaching, feedback and training.
• Uphold high hospitality standards as a leadership guard.

Skills

Front office supervision

Guest services

People leadership

Coaching / training

Communication

Education

Hospitality experience

Job description

Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.

As Front Office Supervisor you’ll work alongside and oversee the team of smiling faces that start all guests’ stay with the outstanding hospitality that The Ned is known for.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Front Office Supervisor

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.

Reporting into the Front Office management team, you will:

• Lead a team of front office receptionists who will look after all arriving and departing guests
• Provide an amazing first and last experience for every Hotel guest
• Supervise the daily operation, setting the team up for success and providing hands‑on support whilst working alongside them
• As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modelling behaviours and providing coaching, feedback, and training where needed

What you can bring to the role:

• As the first point of contact for guest and member enquiries, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• Previous experience in a front office role in a similar environment is a non-negotiable, and previous supervisory experience is advantageous
• Our customers and guests expect the best and you will be supervising one of the most visible departments in the building, so high standards are essential
• An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time
• Our front office can be high pressure and you’ll be the stable presence that our team look to, so a calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential
• Ideally this role would be a stepping stone into a future management career, so a desire to progress is welcome but not essential

What The Ned can give you:

• Salary of up to £38,600 per year, including service charge
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.

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