Head Host

The Ned & Ned's Club; Greater London; On-site; GBP 35,000 - 47,000; Full time

Benefits offered by this job

Free meals at Ned's

Exclusive staff rates

Wellbeing benefits

Birthday day off

Volunteer day

Job summary

The Ned & Ned’s Club in London is seeking a Head Host to lead our hosts across multiple venues, delivering the highest standard of hospitality to members and guests. You will set the tone, coach a team, and ensure seamless service from arrival to departure.

Reporting to the Senior Reception Manager, you will coordinate with bar and floor teams, build relationships with regulars, and use our bookings system to tailor experiences and maintain outstanding guest satisfaction.

Qualifications

• Proven leadership of a host team.
• Excellent guest service and communication skills.
• Ability to manage high-pressure situations calmly.

Responsibilities

• Lead a team of hosts to welcome and settle members and guests.
• Handle guest requests and queries about reservations.
• Collaborate with bar, floor and management to enhance guest visits.
• Build rapport with regular guests and record preferences in the bookings system.
• Coach and provide feedback to junior team members.

Skills

Leadership

Guest service

Communication

Team collaboration

Calm under pressure

Tools

Booking system

Job description

Hosts at The Ned are the smiling faces welcoming guests to any of our 10 restaurants - each serving a unique style of cuisine from around the world. Each restaurant has its own distinct look, vibe, and menus to compliment it, so you’ll be leading a team to deliver the perfect service for your venue - whether that’s friendly and laid-back, the super polished standards of fine dining, or anything in between.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Head Host

Who We Are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members' space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.

Reporting into the Senior Reception Manager and as a key part of our restaurant operations team you will:

• Lead a team of hosts to welcome and settle our members and guests, setting the tone for the rest of the visit
• Handle guest requests and queries regarding their reservations
• Collaborate with our bar, floor, and management teams, providing them with information about the guests visit so they can deliver the amazing experiences The Ned is known for
• Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience – storing this information on our bookings system
• As a junior member of the leadership team, you will be a guardian of outstanding hospitality within your team, modelling behaviours and providing coaching and feedback where needed

What you can bring to the role:

• As the smiling face that greets every member and guest to our Club spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• First impressions and rapport building are what this role is all about, so you’ll be the kind of person everyone feels better after even a brief interaction with
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable

What The Ned can give you:

• Estimated yearly pay of £41,180 - £19.80 per hour including service
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.