Housekeeping Supervisor

Accor Hotels; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a new hotel in Edinburgh, where you'll play a crucial role in delivering exceptional guest experiences as a Housekeeping Supervisor. This position offers the chance to lead a dedicated team, ensuring rooms are pristine and welcoming. With a focus on genuine hospitality, you'll foster a supportive environment that encourages growth and teamwork. Enjoy competitive benefits including generous holiday, ongoing training, and unique discounts. Be part of a creative workplace with international growth opportunities, making a real impact in a stylish neighborhood hotel.

Benefits

29 days holiday

Pension

Life insurance

Complimentary meals during shifts

Free overnight stay and meal for two

Ongoing training and development

Volunteer leave

Recognition rewards

Inclusive events

Discounts across brands

Qualifications

• Experience in housekeeping or hospitality roles.
• Ability to lead and motivate a team effectively.

Responsibilities

• Ensure guest rooms meet brand cleanliness standards.
• Lead the housekeeping team and provide training.
• Collaborate with the Head Housekeeper for service quality.

Skills

Genuine Hospitality

Team Leadership

Attention to Detail

Guest Experience Focus

Tools

Opera Cloud

Knowcross

Job description

The Hoxton, Edinburgh

We are excited to open our first UK hotel outside of London, located in the vibrant city of Edinburgh. We are seeking a Housekeeping Supervisor to join our team and play a key role in launching our brand in this new location. Reporting to the Head Housekeeper, you will support daily housekeeping operations and deliver exceptional guest service.

The Edinburgh hotel will feature 214 rooms inspired by Georgian heritage, a main restaurant, a spacious lobby & bar, a large event space, and The Apartment — our unique meetings and events concept.

About us

The Hoxton is a collection of neighborhood hotels that aim to offer more than just a place to sleep. Since our first opening in Shoreditch, we've focused on creating stylish, affordable spaces where guests can mingle with locals and immerse themselves in the neighborhood vibe.

What’s in it for you

• Be part of a passionate team dedicated to excellent hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension, and life insurance.
• Complimentary meals during shifts.
• Free overnight stay and a meal for two upon joining.
• Ongoing training and development opportunities.
• Volunteer leave with partner charities.
• Recognition rewards like Hox Hero and Nifty Fifty.
• Inclusive events promoting diversity and learning.
• Regular team gatherings and celebrations.
• Work in a creative, rewarding environment with international growth prospects.
• Discounts across The Hoxton and Ennismore brands.

Responsibilities

• Ensure guest rooms are cleaned and maintained to brand standards, presenting a spotless, welcoming environment.
• Support the hotel’s operation by providing memorable, clean, and well-organized rooms.
• Lead and motivate the housekeeping team, fostering a supportive environment that encourages growth.
• Conduct hands-on training to uphold high standards of cleanliness and service.
• Maintain full knowledge of health & safety procedures and policies.
• Supervise cleaning of guest rooms and public areas, assisting as needed.
• Collaborate with the Head Housekeeper and external cleaning providers to maintain service quality.

Ideal candidate

• Authentic individual who values genuine hospitality and positive interactions.
• Passionate about creating memorable guest experiences.
• Team player with a humble attitude and a willingness to try new approaches.
• Enjoys working in a fun, supportive team environment.
• Experience with Opera Cloud, Knowcross, or similar systems is advantageous.
• Detail-oriented with a keen eye for standards.
• Proactive, responsible, and committed to delivering results.
• People-oriented, able to motivate and support colleagues effectively.