Front Office Supervisor

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading hotel in Birmingham as a Front Office Supervisor. You’ll supervise front office operations, ensuring high-quality customer service while leading a talented team. With competitive pay, rewards, and development opportunities, this role offers a path to advance your career in hospitality.

Benefits

Smart uniform provided and laundered

Free high-quality meals when on duty

Career development programs

Team Member Travel Program with discounts

Discounted dental and health cover

28 days holiday increasing to 33

Free car park

Qualifications

• Experience leading a team or readiness for a leadership position.
• Passion for exceptional customer service.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise and deliver front office operations smoothly.
• Handle guests’ queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Customer Service

Communication

Problem Solving

Leadership

Coaching

Job description

Job Description - Front Office Supervisor (HOT0BOV3)

Job Description

Job Number:

Front Office Supervisor (

Job Number:

HOT0BOV3 )

Work Locations

Work Locations

: Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP

Check-in into a world of opportunities!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate of £12.77 per hour

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free, healthy and high quality meals when on duty
• Grow your Career your next position could be as an Assistant Front Office Manager.
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office