Front Office Supervisor

Hilton; Birmingham; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join Hilton's Front Office team in Birmingham, where your passion for exceptional customer service and leadership can shine. Supervising operations, you'll create memorable experiences for guests and help shape their stay. Enjoy competitive pay, personal development, and a supportive environment in the UK's top workplace.

Benefits

Smart uniform provided and laundered

Free, healthy, and high-quality meals when on duty

Team Member Travel Program: discounted hotel nights

Team Member Referral Program

Discounted dental and health cover

High street discounts: with Perks at Work

Free car park

Subsidised Taxi between 12am and 7am

28 days holiday including bank holidays

Guest Experience Day: 1 night stay with breakfast and dinner

Qualifications

• Ambitious hotelier with experience leading a team or readiness for first leadership position.
• Passion for exceptional customer service.

Responsibilities

• Supervising front office operations and ensuring smooth delivery.
• Dealing with guests’ queries and complaints.

Skills

Exceptional customer service

Communication

Coaching

Problem-solving

Job description

Check-in into a world of opportunities!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

Hourly Rate: £12.77 per hour

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy, and high-quality meals when on duty
• Grow your Career: your next position could be as an Assistant Front Office Manager.
• Personal Development: programmes designed to support you at every step of your career
• A chance to make a difference: through our Corporate Responsibility programmes – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi: between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive: Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, every job makes the stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company