Front Office Supervisor

Hilton Worldwide, Inc.; Birmingham; On-site; Full time

Job summary

A leading hotel is seeking a Front Office Supervisor for its Birmingham location, offering a vibrant culture and great opportunities for growth. In this role, you’ll ensure seamless front office operations, address guest enquiries, and foster a positive experience for all. Join now to be part of a dynamic team at Hilton, where hospitality shines.

Benefits

Smart uniform provided and laundered

Free, healthy, and high-quality meals when on duty

Team Member Travel Program: discounted hotel nights

28 days holiday increasing yearly to 33 days

Subsidised Taxi between 12am and 7am

Modern and inclusive Team Member’s areas

Qualifications

• Experience leading a team or ready for your first leadership position.
• Passion for exceptional customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Supervising and delivering front office operations smoothly.
• Dealing with guests’ queries and complaints.
• Creating memorable experiences for guests and colleagues.

Skills

Customer Service

Leadership

Communication

Problem Solving

Coaching

Job description

Job Description - Front Office Supervisor (HOT0BOV3)

Job Number:

HOT0BOV3

Work Locations

Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP

Check-in into a world of opportunities!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources, and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate: £12.77 per hour

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy, and high-quality meals when on duty
• Grow your Career: your next position could be as an Assistant Front Office Manager.
• Personal Development: programmes designed to support you at every step of your career
• A chance to make a difference: through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi: between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive: Team Member’s areas

You will join: the Front Office team, working in the Reception area of the hotel.

You enjoy: supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you: an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job:

Guest Services, Operations, and Front Office