Front Office School Administrator – SEND & Family Support

First Bridge School; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

34 days annual leave

Laptop provided

Professional development support

Career progression

Performance bonuses

Job summary

First Bridge School in Chelsea, London, is seeking a confident School Administrator to be the first point of contact for families and professionals. You will support admissions, communications and day-to-day operations, taking ownership of key processes to ensure a smooth, professional experience.

You will be the central point of contact for parents, visitors, professionals, and staff, ensuring every interaction reflects the professional, welcoming, and child-centred ethos of First Bridge School.

Qualifications

• Proven experience in a front-of-house or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident and professional telephone manner.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to handle sensitive information with discretion and confidentiality.
• Commitment to safeguarding and the welfare of children.

Responsibilities

• Manage all incoming calls, emails, and visitor enquiries in a professional and timely manner.
• Greet and sign in visitors in line with safeguarding and school security procedures.
• Maintain accurate pupil attendance records and follow up on unexplained absences.
• Support school leadership with administrative tasks, including correspondence, data entry, and scheduling.
• Manage and maintain pupil and staff records on the school's MIS.
• Coordinate incoming and outgoing post, deliveries, and courier arrangements.
• Support the management of school supplies, equipment, and facilities administration.
• Assist with communications to parents and carers, including letters, newsletters, and appointment reminders.
• Maintain confidentiality of pupil, family, and staff information at all times.
• Uphold safeguarding and child protection procedures in all aspects of the role.

Skills

Front-of-house experience

Organisational skills

Verbal & written communication

Telephone manner

Discretion & confidentiality

Safeguarding awareness

Tools

Microsoft Office

School MIS systems

Job description

First Bridge School in Chelsea, London, is seeking a confident School Administrator to be the first point of contact for families and professionals. You will support admissions, communications and day-to-day operations, taking ownership of key processes to ensure a smooth, professional experience.

You will be the central point of contact for parents, visitors, professionals, and staff, ensuring every interaction reflects the professional, welcoming, and child-centred ethos of First Bridge School.