Front Office Receptionist

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 17,908 - 22,041; Full time

Benefits offered by this job

£13.71 per hour

Free meal on shift

Paid holidays

Enhanced sick pay

Subsidised travel for unsocial hours

Wagestream

Training programmes

Global progression opportunities

IHG hotel discounts for colleagues

Job summary

Kimpton Clocktower Hotel in Manchester is seeking a friendly Front Office Receptionist to warmly welcome guests, check them in/out and handle queries with a can-do attitude.

Ideal candidates have prior receptionist or guest services experience at a 4/5-star hotel, a passion for service, and comfort with Opera Cloud. This full-time role offers 40 hours across five shifts, generous perks, and a chance to join a renowned hospitality family.

Qualifications

• Availability to work 40 hours across 5 shifts per week (shift times vary).
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* hotel is beneficial.
• Passion for delivering excellent customer service and going above and beyond for guests.
• Confident with hotel systems; experience with Opera Cloud is a big plus.

Responsibilities

• Check guests in and out and handle enquiries or complaints.
• Welcome guests to the city and promote the loyalty program.
• Be a key part of the guest's stay, providing special experiences and recognizing IHG One Rewards members.
• Work collaboratively with the hotel team to deliver personal experiences.

Skills

Receptionist experience

Customer service

Team player

Opera Cloud

Tools

Opera Cloud

Job description

We are looking for an authentic and driven Front Office Receptionist (Full-Time) to join us at Kimpton Clocktower Hotel!

Kimpton Clocktower Hotel is a Manchester icon

• a bold blend of grand Victorian architecture and playful, contemporary design.

We’re a little bit classic, a little bit rebellious and always full of character!

From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.

What do you need to be a Front Office Receptionist?

Well, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program.

You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.

So, we are looking for someone who has… Availability to work 40 hours across 5 shifts per week (shift times vary) Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial Passion for providing excellent customer service, wanting to go above and beyond for our guests!

Confident working on Hotel systems, experience working with Opera cloud specifically is a big plus Willing to learn new things and work as part of our wider Hotel team!

Drive to produce results

• we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.

A warm and authentic personality, with a can-do attitude and commitment to service.

A willingness to work as part of a team that embraces our culture and delights our guests every day.

Joining the Kimpton family isn’t just about providing our guests with excellent service

• we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why!

• We can offer you… Financial Perks: £13.71 per hour, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
• Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year.
• Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates.
• Extra savings through our perks portal on shopping, experiences and more.
• Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
• Refer a Friend: Share the opportunity and reap rewards when your friends join!

IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.

Check out our Instagram page @kimptonclocktower to see more.

As a Front Office Receptionist, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process.

Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

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