Front Office Receptionist

InterContinental Hotels Group; Glasgow; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Financial security

Meal on shift

Paid holidays

Overtime pay

Wagestream financial wellbeing app

Career development

Résumé du poste

InterContinental Hotels Group is seeking a Front Office Receptionist on a full-time, 11-month fixed term contract at Kimpton Blythswood Square Hotel & Spa in Glasgow. You will be the face of the hotel, delivering heartfelt service, handling check-ins and check-outs, and guiding guests through an exceptional stay.

You will join a luxury 5-star property known for its 5-star service, sustainability, and Scotish dining experiences.

Qualifications

• Experience in guest-facing roles within 4/5* hotels is beneficial.
• Excellent interpersonal skills and a warm, authentic demeanor.
• Comfortable handling guest inquiries, complaints and requests with professionalism.

Responsabilités

• Check-in and check-out guests and manage guest queries and complaints.
• Welcome guests to the city and promote the loyalty program.
• Engage with guests to create personalised experiences and memorable stays.

Connaissances

Customer service

Hospitality

Communication

Team spirit

Problem solving

Outils

Opera PMS

Description du poste

We are looking for an authentic and driven Front Office Receptionist (Full-Time)to join us at Kimpton Blythswood Square Hotel & Spaon an 11 month fixed term contractand embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.

As our Front Office Receptionist,you’llbe 100% you, bringing your authentic personality to everything you do;be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; andspark joy, using every tool available to craft meaningful and memorable experiences.

What do you need to be a Front Office Receptionist?

Your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. So, we are looking for someone who has…

• Availability to work 40 hours per week (weekend availability is required)
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• Confident working on hotel systems, experience working with Opera specifically is a big plus
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton team isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…

• Financial security - £13.16 per hour (£27,372.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits– Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.