Front Office Receptionist

IHG Hotels & Resorts; Glasgow; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Meal on shift

Overtime paid

Tronc paid monthly

Wagestream

Discounted room rates

Discounted F&B

Career progression

Training opportunities

Job summary

Kimpton Blythswood Square Hotel & Spa in Glasgow seeks a Front Office Receptionist on a full-time 11-month fixed-term contract. You will check guests in and out, handle queries, and welcome guests to the city while promoting loyalty programs and delivering 5-star service in a boutique setting.

We’re looking for 40-hour weeks (weekends included), prior Reception/Concierge experience a plus, and comfort with Opera hotel system.

Qualifications

• 40 hours per week with weekend availability.
• Experience as Receptionist/Concierge/Guest Services in 4/5* hotels is beneficial.
• Familiar with Opera hotel software is a big plus.
• Warm, authentic personality with a can-do attitude.
• Willing to work within the Kimpton family to deliver personal experiences.

Responsibilities

• Check guests in and out; handle queries or complaints.
• Welcome guests to the city and promote the loyalty program.
• Contribute to guests’ overall stay with special experiences.
• Recognize and assist IHG One Rewards members.

Skills

Customer service

Communication

Team player

Warm personality

Proactive service

Tools

Opera PMS

Job description

We are looking for an authentic and driven Front Office Receptionist (Full-Time) to join us at Kimpton Blythswood Square Hotel & Spa on an 11 month fixed term contract and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.

As our Front Office Receptionist, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

What do you need to be a Front Office Receptionist?

Your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. So, we are looking for someone who has…

• Availability to work 40 hours per week (weekend availability is required)
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• Confident working on hotel systems, experience working with Opera specifically is a big plus
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton team isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…

We can offer you…

• Financial security - £13.16 per hour (£27,372.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.