Front Office Receptionist

Anner Hotel; Dartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking hotel as a Front Office Receptionist, where your exceptional customer care and communication skills will shine. In this dynamic role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in experience. Your organizational skills will be put to the test as you manage reservations and inquiries in a busy environment. This is a fantastic opportunity to grow within a supportive team that values excellence and innovation in hospitality. If you're ready to make a difference and thrive in a vibrant atmosphere, this role is perfect for you.

Benefits

Competitive salary rates

Access to training & career progression

Complimentary leisure centre usage

Discounted room rates

Food & Beverage discount

Uniform & meals on duty

Bike to work scheme

Qualifications

• Experience in a similar role is an advantage.
• Strong communication skills both verbal and written are essential.

Responsibilities

• Greet and welcome guests as the first point of contact.
• Register guests and manage payment processes.
• Handle a high volume of calls and emails.

Skills

Customer Care

Communication Skills

Organizational Skills

Multi-tasking

Attention to Detail

Education

High School Diploma

Job description

Job Description

Location: Anner Hotel, Dublin Road

We have an exciting opportunity for an Front Office Receptionist to join our team.

About The Anner Hotel

The Anner Hotel is a 4 star hotel located in Thurles, mid-way between the cities of Cork and Dublin and is only 1.5 hours from all major cities. In the heart of Tipperary, the Anner Hotel offers great accommodation with 92 guest rooms all tastefully decorated in restful tones, fine casual dining in Ed Bistro and Seasons Restaurant, private dining, conference suites and an extensive award-winning Leisure Centre with an 18-metre pool.

The Role

The successful candidate will be professional, enthusiastic, and trustworthy. You will demonstrate excellent communicational skills as well as the initiative required to multi-task in this busy environment.

Key Duties And Responsibilities

• Greet and welcome our guests to the hotel and act as a first point of contact.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Take responsibility for the security of the keys.
• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Liaise with colleagues, management and external stakeholders as required.
• Other related ad-hoc administrative tasks where necessary.
  
  

Requirements

About The Role

• Excellent customer care skills.
• Experience in a similar role is an advantage.
• Be able to work on your own initiative.
• Highly organised with excellent attention-to-detail.
• Excellent communication skills.
• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
• Flexible and adaptable to support the business needs with a positive attitude.
• The role will operate 5 days over 7 on a shift basis and include weekends
  
  

Experience

• Previous Hotel Front Desk experience is desired for this role but not essential.
• Strong communication skills both verbal and written are essential.
  
  

Perks & Benefits Of Working With The Anner

• Competitive salary rates, dependent on experience
• Access to training & career progression
• Complimentary leisure centre usage.
• Access to discounted room rates within the Windward Hotel Portfolio
• Food & Beverage discount in restaurant
• Uniform & meals on duty provided
• Bike to work scheme
  
  

About Windward Management.

The Anner Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as a Front Office Receptionist!

Skills Needed

Relationship, People

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Desired Criteria

• Candidate must have high literacy skills
  
  

Required Criteria

• Candidate must have high literacy skills
  
  

Closing DateSaturday 31st May, 2025

Contract Typefulltime

SalaryStarting from €13.60 Hourly