Front Office & Reception Coordinator (Admin Support)

Ad Warrior Ltd; Greater London; On-site; GBP 24,000 - 26,000; Full time

Job summary

Ad Warrior Ltd in Stepney Green, London, is seeking a Reception Coordinator to join the busy Administration team. This office-based role covers front desk duties, visitor management, calls and general administrative tasks.

You will be confident, reliable, and well-organised, capable of managing a varied workload in a fast-paced environment. Working hours are Monday to Friday, 10:00am-6:00pm, with Saturday 11:00am-5:00pm and 1 weekday off in lieu. Salary £24,000-£26,000 per annum.

Qualifications

• Previous reception and administration experience, ideally 2+ years.
• Excellent computer skills with Microsoft Office (Word, Excel, Teams).
• Excellent written and verbal English communication.
• Strong telephone manner and face-to-face customer service approach.

Responsibilities

• Meeting and greeting visitors, updating the H&S log, and notifying relevant departments of arrivals.
• Sending customer feedback emails and supporting the visitor experience.
• Answering and directing calls across platforms, assisting tenants with queries and bookings.
• Explaining lettings processes, advising on documents, taking payments, distributing keys and communicating with the admin team.
• Managing end-of-tenancy communications and providing instruction on key return and GDPR compliance.
• Sending documents to landlords and tenants as required.
• Updating internal systems with accurate information and performing general admin tasks.
• Notifying tenants about new arrivals and providing welcome information to new tenants.
• Carrying out weekly fire alarm testing and supporting health & safety in the office.
• Monitoring entrance/visitors, issuing door cards, and maintaining signage.
• Checking office and kitchen stock, placing orders and coordinating deliveries.
• Receiving deliveries and distributing them to relevant departments.

Skills

Telephone manner

Face-to-face customer service

English communication

Organised and reliable

Multitasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Ad Warrior Ltd in Stepney Green, London, is seeking a Reception Coordinator to join the busy Administration team. This office-based role covers front desk duties, visitor management, calls and general administrative tasks.

You will be confident, reliable, and well-organised, capable of managing a varied workload in a fast-paced environment. Working hours are Monday to Friday, 10:00am-6:00pm, with Saturday 11:00am-5:00pm and 1 weekday off in lieu. Salary £24,000-£26,000 per annum.