Front Office Nights Supervisor - The Manchester Deansgate Hotel

IHG Hotels & Resorts; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel brand in Manchester is seeking a Front Office Nights Supervisor to oversee guest services during night shifts. Responsibilities include checking in/out guests, handling guest requests, and ensuring safety protocols are followed. Ideal candidates will have customer service experience and knowledge of hotel operations. Join a team that values development and provides competitive benefits.

Benefits

Competitive salary

Paid overtime

Worldwide discounted room rates

Generous maternity/paternity pay

Qualifications

• Experience in a Nights Reception Supervisor or Reception Supervisor role within a hotel environment preferred.
• High attention to detail and understanding of health & safety are a bonus.

Responsibilities

• Checking in late-arrival guests and checking out early-departure guests.
• Covering duty manager shifts and leading the Nights Team.
• Dealing with ad-hoc guest requests throughout the night.
• Ensuring the safety of guests and colleagues.
• Completing ad-hoc tasks throughout the night.

Skills

Customer service

Problem-solving

Attention to detail

Knowledge of health & safety

Tools

Opera

Job description

Overview

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Supervisor. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with skyline views, including amenities such as Cloud 23, Podium Restaurant, an indoor pool, and a fitness centre. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

We are looking for someone who can work 39 hours over 5 shifts.

Responsibilities

• Checking in late-arrival guests and checking out early-departure guests; you will greet guests with a warm and authentic welcome, using Opera to check in guests effectively. Experience in a Nights Reception Supervisor or Reception Supervisor role within a hotel environment with Opera or a similar system is helpful but not essential.
• Covering duty manager shifts and leading the Nights Team in the absence of a Nights Manager; fully conversant with all hotel emergency procedures, taking responsibility to ensure smooth and safe hotel operation. You will support the team by training, assisting with recruitment, and coaching the team to perform at their best.
• Dealing with ad-hoc guest requests throughout the night; problem-solving to elevate stays, handling guest requests and service recoveries for any guest complaints to ensure guests leave satisfied.
• Ensuring the safety of guests and colleagues; focused on maintaining a safe environment, completing relevant checks and recording information via reports. A high attention to detail and understanding of health & safety are a bonus.
• Completing ad-hoc tasks throughout the night; a varied role involving running reports, manning the reception desk, cleaning and completing checks around the hotel, and helping the team as needed.

Benefits

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks – worldwide discounted room rates and discounted F&B while on employee rate, plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and retailers.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.

If you are looking to join an iconic and sophisticated hotel, click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\'s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We welcome applicants who may not meet every single requirement but believe they could be a great fit. Start your journey with us today.