Front Office Night Host

The July; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

30 days holiday

Service charge (Tronc)

Hotel gym access

Pension scheme

Group Life Insurance

Personal growth & training

Perkbox benefits

Refer a friend £500

Job summary

The July in London is seeking a Front Office Night Host to deliver warm, attentive service during the late hours. You will manage reception, assist guests, handle overnight requests, and ensure safety and a smooth handover to the morning team.

This role rewards energy, proactive hosting, and clear communication, with a focus on creating memorable stays for guests in a vibrant aparthotel setting.

Qualifications

• Night shift availability from 22:00/23:00 to 07:00/08:00.
• Friendly and proactive attitude to anticipate guests' needs.
• Energetic with a positive approach to teamwork.
• Ability to work independently and as part of a team.
• Strong verbal and written communication skills.

Responsibilities

• Oversee reception operations overnight and handover to morning team.
• Be the first point of contact for late check-ins and questions.
• Handle overnight guest requests and ensure guest comfort.
• Monitor hotel atmosphere and guest/staff safety.
• Prepare the morning shift handover and wake-up calls.

Skills

Night shift

Customer service

Proactive

Communication

Team player

Job description

At The July, we are on the hunt for an authentic Front Office Night Host, or as we call it: Night Guest Service Pro for our premium aparthotel in the heart of London. The location is a sustainable city oasis with 114 studios and two residential apartments. The property is also the home for our restaurant The Idler, a restaurant, bar, and deli, serving both neighbors and guests, ensuring our spaces stay lively and vibrant all day and night.

The Job

Your shift kicks off at 23:00 with a team handover, setting you up to manage reception operations, making sure every guest has what they need for a comfortable stay. You’ll be the first point of contact for late check-ins, answering questions, and handling any overnight requests. But you're not just a point of contact – you’ll also monitor the hotel's atmosphere and ensure the safety of both guests and staff. As the night winds down, you’ll prep everything for the morning team, take care of wake-up calls, and wrap things up by 7:00.

Your role is all about providing seamless experience for our guests while keeping the energy positive and relaxed throughout the night. Think of it as the perfect balance between keeping things running smoothly and adding that personal touch that makes all the difference!

What we are looking for

• Ready to work the night shifts from 22:00/23:00 to 07:00/08:00 hrs.
• You’re friendly and proactive, always anticipating guests' needs and making them feel at home before they even ask.
• Brings energy and enthusiasm to the team, always ready to get started with a positive attitude.
• You can handle things on your own but also work very well as part of a team.
• Exceptional communication skills – verbal and written – to ensure clear communication within the team.

What’s in it for you?

• In addition to a competitive salary, you are entitled to Tronc (Service Charge).
• 30 days holiday including bank holidays.
• Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement.
• Medical Cash Plan Scheme to support your everyday healthcare needs.
• Free access to our hotel gym and sauna.
• Pension scheme from day one.
• Group Life Insurance.
• Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential.
• Perkbox: Benefits platform where you are able to browse hundreds of different free perks, discounts and vouchers and much more.
• Recommend a Friend Scheme: Receive £500 for every successful hire you refer.
• Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels.
• Team drinks, events & outings to (never) forget!

The July is where great stories begin, so come and tell us your story!