Front Office Manager - Mercure London Bridge

Fairmont Hotels & Resorts; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Mercure London Bridge is seeking a Front Office Manager to lead the team and enhance guest experiences. This role demands leadership, a proactive attitude, and a commitment to quality service, providing numerous opportunities for growth and development within Accor's extensive network.

Benefits

Free night stays in UK hotels

50% discount in Accor restaurants

Discounted hotel rates worldwide

Accor Academy for continuous learning

Health and wellness support

Enhanced annual leave after one year

Optional private pension and health insurance

Qualifications

• Previous experience in a similar or leadership role mandatory.
• Fluent in English.

Responsibilities

• Manage the Front Office and Reservations departments.
• Motivate and inspire the front office team to provide high-quality services.
• Handle guest complaints and ensure a wonderful experience.

Skills

Leadership

Guest Services

Team Motivation

Job description

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

Mercure London Bridgewith its 144 Bedrooms, 3 Fully Equipped Meeting Rooms, Hotel Bar , abeautiful Restaurant and Fitness area is looking for its newFront Office Manager !

Are you an ambitious Assistant Front Office Manager and are you looking to work in a fun, stimulating and engaging environment?

Well, then drop your key cards because we would like to hear from you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 130countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Front Office Manager, you…

Are the ‘face of Mercure London Bridge’, and will have autonomy over the day to day management of the Front office and Reservations departments in terms of rota’s, team recruitment and purchases whilst, together with the Operations Manager , you will address guest complaints and provide solutions; Making the link with the different departments of the hotel to ensure a wonderful guest experience.

With an open attitude, you will motivate and inspire the front office team to provide high quality services for your guests.

We would love you to be pro-active, curious, creative and have a great sense of humor. As a member of the hotel’s management team, you will participate to management meetings.

You enjoy learning yourself whilst developing and teaching the members of your team.

Accor values equal opportunity, we are a naturally diverse workforce and sustaining a powerful people’s culture. Our superpower? We put people at the heart of everything we do.

We offer working in a fantastic, very busy and successful hotel, a great wage package including yearly bonus objectives and enhanced annual leave after one years’ service

Working for Mercure and Accor offers additional benefits such as free weekend stays, special discounts within Accor and optional private pension and health insurance.

If the above sets your daily reports on fire, then please get in touch !

We look forward to hearing from you !

A little more information:

To ensure you can best welcome and care for our guests you will need to be fluent in English

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Mercure London Bridge hotel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heartists.ena

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Qualifications

Previous experience in a similar or leadership role mandatory.

Additional Information

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.