Front Office Manager

Accor; Brentford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor is seeking a Front Office Manager to oversee daily operations at our Brentford location. This role involves coordinating staff, managing guest experiences, and driving revenue optimization through effective leadership and operational strategies. Join a dynamic team in the hospitality industry where your growth and impact are valued.

Qualifications

• 1–2 years in a similar role required.
• Proficient in Opera PMS and financial reporting.
• Excellent communication and customer service skills.

Responsibilities

• Manage daily Front Office operations and staff.
• Interview, recruit, and develop team members.
• Coordinate with reservations and finance departments.

Skills

Communication

Customer Service

Multitasking

Decision-Making

Tools

Opera PMS

Job description

Company Description

"Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can explore Accor’s limitless possibilities.
Join Accor and write your story. Together, we can shape the future of hospitality. Discover the life that awaits at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Responsibilities

Front Office Operation

• Participate in daily operations meetings to coordinate with support departments on administrative and operational issues.
• Ensure all Front Office staff report punctually and are well-groomed before shifts.
• Conduct daily briefings and communicate pertinent information to team members.
• Record and follow up on issues raised by Duty Managers.
• Maintain efficient Front Office operations, adhering to departmental standards and procedures.
• Coordinate with Reservations during high occupancy and optimize room yield.
• Manage overbooking and pledge relocations effectively.
• Work with Finance to ensure proper credit procedures.
• Analyze market trends, review rooming lists, and motivate staff to up-sell rooms for higher revenue.
• Oversee group movements for meetings and conferences, ensuring comprehensive action plans.
• Make courtesy calls to VIPs, long-stay, and corporate guests for feedback and service enhancement.
• Handle guest correspondence promptly.
• Manage room inventory in coordination with Housekeeping to meet arrival times.

Team Management

• Interview, recruit, and select Front Office staff.
• Identify and develop potential team members.
• Conduct performance reviews.
• Monitor team appearance, attitude, and professionalism.
• Develop induction programs for new hires.
• Provide ongoing training to meet business needs.
• Prepare weekly staff schedules considering business forecasts and budgets.
• Hold monthly departmental meetings for updates, feedback, and communication.

Qualifications

• Experience & Technical Skills: 1–2 years in a similar role, proficient in Opera PMS, financial reporting, multitasking, and decision-making. Excellent communication and customer service skills.
• Leadership & Communication: Ability to mentor and inspire teams with strong interpersonal skills.
• Operational & Strategic Mindset: Passionate about hotel operations, strategic thinking, adaptability, and industry awareness.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract, recruit, and promote diverse talent.