Front Office Manager

AccorHotel; Greater London; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Hotel discounts

Accor Academy

Wellbeing support

Career growth

Pension scheme

Cycle to work

Uniforms provided

Job summary

Novotel London Greenwich, part of the Accor group, is seeking a proactive Front Office Manager to lead the front desk team and ensure guests enjoy a seamless stay from arrival to departure.

You will drive revenue through upselling, uphold brand standards, and coordinate with other departments to maintain high service levels. The role requires flexibility, a strong customer focus, and a commitment to exceptional hospitality.

Qualifications

• Experience in front office roles in hospitality.
• Strong communication and organisational skills.
• Ability to lead and motivate a team.

Responsibilities

• Oversee daily Front Office operations, including reception and guest relations.
• Handle guest feedback and resolve complaints in a professional and timely manner.
• Ensure smooth check-in/check-out processes and high service standards.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Support and develop team members through training, coaching, and regular briefings.
• Ensure compliance with hotel policies, health & safety, and data protection standards.
• Promote upselling opportunities to maximise guest experience and revenue.

Skills

Customer service excellence

Team leadership

Upselling & revenue management

Stakeholder management

Tools

PMS software

Job description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London.The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team, you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks
• Pension Scheme
• Cycle to Work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies

Job Description

We are currently looking for a Front Office Manager at Novotel London Greenwich who is full of energy, has a great personality, and takes pride in delivering excellent customer service.

Your Mission

• Ensure guests enjoy a smooth and seamless stay from arrival to departure.
• Lead, manage, and motivate the Front Office team to consistently deliver high-quality service.
• Ensure the department meets both financial and service targets.
• Drive revenue through effective upselling and room revenue management.
• Implement brand standards and group initiatives in line with company expectations.
• Carry out Duty Manager shifts according to the rota and business needs.
• Work flexibly, including evenings, weekends, and bank holidays, in line with operational requirements.

Key Responsibilities

• Oversee daily Front Office operations, including reception and guest relations.
• Handle guest feedback and resolve complaints in a professional and timely manner.
• Ensure smooth check-in/check-out processes and high service standards.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Support and develop team members through training, coaching, and regular briefings.
• Ensure compliance with hotel policies, health & safety, and data protection standards.
• Promote upselling opportunities to maximise guest experience and revenue.

Qualifications

• Previous experience in similar roles is preferable
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Essential to be flexible with working hours
• Must already have the right to work in the UK

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

One more thing…

By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

• Contract Type: Full-time
• Number of hours: FT
• Start date: Immediatelly/ Now