Front Office Manager | Guest Experience & Team Leadership

COREcruitment Ltd; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Benefits

Job summary

COREcruitment Ltd is seeking an experienced Front of House Manager for a branded hotel in East London. You will lead the front office team, ensure smooth day-to-day operations, and deliver an outstanding guest experience.

This role requires strong leadership, excellent communication, and a hands-on approach to coaching staff, managing rosters, and upholding brand standards in a busy city hotel.

Qualifications

• Experience leading Front of House teams in hotels.
• Strong communication and problem-solving skills.
• Customer-focused and commercially aware in a busy hotel environment.

Responsibilities

• Leading, motivating and developing the Front Office team.
• Overseeing daily front of house operations, including check-in and check-out.
• Ensuring a warm, professional and consistent guest experience.
• Handling guest feedback and resolving issues efficiently and professionally.
• Driving guest satisfaction and service standards in line with the brand.
• Managing rotas, staffing levels and operational requirements.
• Working closely with other departments to ensure seamless hotel operations.
• Supporting the achievement of departmental targets and commercial objectives.
• Coaching and developing team members to maximise performance.
• Ensuring all brand standards, procedures and compliance requirements are maintained.

Skills

Leadership

Guest-focused

Communication

Organisation

Problem-solving

People development

Front office systems

Job description

COREcruitment Ltd is seeking an experienced Front of House Manager for a branded hotel in East London. You will lead the front office team, ensure smooth day-to-day operations, and deliver an outstanding guest experience.

This role requires strong leadership, excellent communication, and a hands-on approach to coaching staff, managing rosters, and upholding brand standards in a busy city hotel.