Front Office Manager: Global Growth & Guest Experience

Meliá Hotels International; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus scheme

Global career opportunities

Hotel rates for self and family

Company pension scheme

Refer-a-friend £500 bonus

29 days holiday

Job summary

Meliá London Kensington, part of Meliá Collection, is seeking an experienced Front Office Manager to lead the daily operations of the Front Office Department, ensuring guest satisfaction and upholding the highest service standards.

You will oversee staff rotas, supervise the team, promote the hotel, maximize revenue, and collaborate with other departments. Fluency in English is essential; knowledge of Opera PMS is preferred; minimum 2 years in Front Office is required.

Qualifications

• Right to Work on the UK.
• Minimum of 2 years' experience in a Front Office role, preferably in hospitality.
• Fluent English is essential; Spanish and Italian are advantageous.
• Knowledge of OPERA Property Management System (PMS).

Responsibilities

• Oversee day-to-day operations of the Front Office Department, ensuring guests receive efficient, professional service.
• Prepare and manage staff rotas in line with business levels and monitor overtime.
• Undertake Duty Management shifts and support operations across shifts.
• Lead, train and develop the Front Office team and implement improvements.
• Promote the hotel and available services to maximize guest engagement and revenue.
• Drive bedroom upselling and revenue-generating initiatives to meet targets.
• Collaborate with other departments to ensure seamless operations and guest experience.

Skills

Fluent English

Leadership

Customer service

Organizational skills

Upselling

Commercial mindset

Team development

Tools

OPERA PMS

Job description

Meliá London Kensington, part of Meliá Collection, is seeking an experienced Front Office Manager to lead the daily operations of the Front Office Department, ensuring guest satisfaction and upholding the highest service standards.

You will oversee staff rotas, supervise the team, promote the hotel, maximize revenue, and collaborate with other departments. Fluency in English is essential; knowledge of Opera PMS is preferred; minimum 2 years in Front Office is required.