Front Office Manager (Duty Manager)

Accor Hotels; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading hotel group seeks a Front Office Manager in Manchester. The role involves overseeing guest services and ensuring satisfaction through effective management of front office operations. Ideal candidates will have a Bachelor's in Hospitality Management and experience in luxury environments, demonstrating strong interpersonal and organizational skills.

Qualifications

• Minimum 2 years of Front Office experience preferred.
• At least 1 year in a supervisory role.
• Experience in a luxury environment preferred.

Responsibilities

• Oversee all aspects of guest service and satisfaction.
• Manage daily operations of the front office.
• Deliver exemplary guest service while adhering to policies.

Skills

Interpersonal communication

Organization

Calm under pressure

Education

Bachelor's Degree in Hospitality Management

Job description

Company Description

Join the team responsible for crafting a landmark that emphasizes cultural appreciation among colleagues and the pursuit of excellence. At Raffles Boston, we value our rich cultural heritage and are committed to ensuring it is understood and embraced by every team member. This commitment begins the moment a prospective colleague connects with us and continues throughout their journey with the hotel.

Job Description

The Front Office Manager oversees all aspects of guest service and satisfaction through the daily operations of the front office, including front desk, guest services, concierge, and Raffles Service (telephone). The role requires consistently delivering exemplary guest service while adhering to Raffles policies and procedures.

Qualifications

• Professional manner, outgoing personality, self-driven
• Bachelor's Degree in Hospitality Management (preferred)
• Minimum 2 years of previous Front Office experience (preferred), with at least 1 year in a supervisory role
• Experience in a luxury environment (preferred)
• Ability to work calmly under pressure, with excellent interpersonal, written, and verbal communication skills
• Highly organized and flexible with hours, days off, assignments, and additional duties