Front Office Manager

Sutton Hotel Collection; Windsor; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a historic hotel as a Front Office Manager, leading a dedicated team to provide exceptional guest experiences. This role requires strong leadership, communication skills, and a warm personality. Enjoy benefits like free hotel stays and professional development opportunities.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality Membership

Learning and Development

Health Assured

Subsidised Courses

Free Meals on Duty

Onsite Parking

Social Events

Qualifications

• Previous hotel reception experience in luxury settings required.
• Leadership and team development skills essential.

Responsibilities

• Lead the Front Office team to ensure exceptional guest experience.
• Train and mentor team members, ensuring hotel standards are met.
• Coordinate with other departments for seamless operations.

Skills

Communication

Leadership

Professional Presentation

Ability to Work Under Pressure

Tools

Property Management Systems (PMS)

Job description

The Castle Hotel Windsor, dating back to the 1500s and situated opposite Windsor Guildhall, offers guests an immersive experience in historic UK architecture, with attractions like Windsor Castle and St. George’s Chapel nearby.

Our Opportunity

As the Front Office Manager, you will be the face of the hotel, leading the Front Office team to deliver a warm, professional welcome. You will be the first point of contact for guests and staff, setting the tone for an exceptional guest experience from arrival to departure. Essential experience includes previous hotel reception roles, preferably in luxury four- or five-star settings.

You will provide leadership, guidance, and support to foster a motivated, service-oriented environment. Responsibilities include training, mentoring, and developing team members, ensuring adherence to hotel standards. Effective coordination with other departments is vital for seamless operations. Proficiency in hotel Property Management Systems (PMS), strong communication skills, the ability to work under pressure, and professional presentation are crucial. A warm, professional personality completes the ideal candidate profile.

About Sutton Hotel Collection

The Sutton Hotel Collection is a privately-owned group of historic hotels in prime locations. Our vision focuses on people, community, authentic service, and creating a leading upper four-star hotel brand in the UK. As a family-owned group, we value our staff as family, offering exceptional learning opportunities and benefits.

Our Benefits

• Free Hotel Breaks: Two free stays annually across Sutton Hotel Collection properties.
• Leisure Passes: £150 contribution towards leisure memberships or National Trust.
• Enhanced Maternity and Paternity Leave: 26 weeks at 90% pay for mothers, four weeks at 90% for fathers.
• Institute of Hospitality Membership: Paid membership for professional development.
• Learning and Development: Extensive training programs.
• Health Assured: Confidential support services including CBT therapy.
• Subsidised Courses: Financial support for further learning.

Additional benefits include free meals on duty, onsite parking, uniform, social events, and cycle schemes.

Our People

We believe work should be a place where everyone feels valued and supported. Our environment fosters care, trust, and empowerment, embracing diversity and inclusion. Applicants from all backgrounds are welcome, and we offer accessible recruitment processes. For adjustments during application, contact Maxine Pierrepont at [e-mail] or 01753 851577.

Our Ethos

Committed to sustainability, we are actively working on ESG initiatives to reduce our environmental impact. Join us in our long-term journey towards a more sustainable future.