Front Office Manager

Aimbridge EMEA; Southend-on-Sea; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Industry training

Hotel discounts

Stream access

Employee assistance

Incentives

Flexible working

Staff meals

Paid breaks

Gym access

Career breaks

Staff parking

Résumé du poste

A Front Office Manager role at Holiday Inn Southend, part of the Aimbridge Hospitality EMEA network, leading the day-to-day Front Office and driving guest satisfaction from arrival through departure.

You will be visible across the operation, developing your team, responding to guest feedback and ensuring the department runs efficiently with a commercial focus on maximizing revenue.

Qualifications

• Experience in a hotel Front Office environment.
• Strong understanding of hotel operations, reservations, check-in/check-out, guest service.
• Proven ability to lead and develop a team, with coaching and feedback.

Responsabilités

• Take ownership of day-to-day Front Office operations and lead the team to deliver a consistently strong guest experience from arrival to departure.
• Be visible across the operation, support and develop your team, respond to guest feedback and maximise revenue opportunities.
• Focus on enquiries and bookings, ensuring they are handled efficiently and effectively.
• Lead recruitment into the Front Office, set clear expectations and objectives, and provide regular coaching.
• Create a positive, customer-centric environment where the team can perform at their best.

Description du poste

As Front Office Manager, you'll take ownership of the day-to-day Front Office operation, leading the team to deliver a consistently strong guest experience from arrival through to departure. You'll be visible across the operation, supporting and developing your team, responding to guest feedback and making sure the department runs efficiently. You'll also have a commercial focus, ensuring enquiries and bookings are handled effectively while identifying opportunities to maximise revenue. People leadership will be an important part of the role. You'll support recruitment into the department, set clear expectations and objectives, and provide regular coaching and feedback to help your team develop.What's in it for you? This is a great opportunity for someone looking to take the next step in their career and establish themselves in a hotel leadership role. You'll have the opportunity to lead a key operational department within a major hotel brand, with the support, development opportunities and wider network that comes from being part of Aimbridge Hospitality EMEA., As Front Office Manager, you'll take ownership of the day-to-day Front Office operation, leading the team to deliver a consistently strong guest experience from arrival through to departure. You'll be visible across the operation, supporting and developing your team, responding to guest feedback and making sure the department runs efficiently. You'll also have a commercial focus, ensuring enquiries and bookings are handled effectively while identifying opportunities to maximise revenue. People leadership will be an important part of the role. You'll support recruitment into the department, set clear expectations and objectives, and provide regular coaching and feedback to help your team develop.

You'll already have experience within a hotel Front Office environment and be ready to take on greater leadership responsibility. This could suit an experienced Front Office Manager or someone in a supervisory or assistant management role who is ready to step up. You'll need a strong understanding of hotel operations, including reservations, check-in and check-out, guest service and Front Office systems. Just as importantly, you'll be confident leading people, handling guest concerns and creating a positive environment where your team can perform at their best. We're looking for someone organised, approachable and comfortable taking ownership, with the ambition to continue developing their leadership career within hospitality. Please note: Applicants must be aged 18 or over for this role and will be required to provide a Basic Disclosure Check as part of the onboarding process. Most importantly, you'll care about delivering an exceptional guest experience and bringing our brand standards to life through your team.

At Aimbridge, we recognise that people are at the heart of our business. As a global hospitality leader, we're committed to creating opportunities for our people to develop their skills, broaden their experience and build a career that works for them. If you're ready to take greater ownership, develop as a leader and make your mark within a major hotel operation, we'd love to hear from you. Your journey. Your way. A Place to Grow., Aimbridge Hospitality EMEA are part of the global Aimbridge Hospitality brand, working with some of the biggest names in hospitality including Hilton, IHG, Accor and Marriott. We're passionate about connecting great people with great experiences, and creating an environment where our people have the opportunity to develop, take on new challenges and find their own place to grow. Holiday Inn Southend 77 Eastwoodbury Crescent, Southend-on-Sea, Essex, SS2 6XG, About Holiday Inn Southend At Holiday Inn® Southend hotel, located a stones throw from Southend Airport, we are committed to investing in and developing our team, in return for your commitment to ensure every guest has a positve experience. At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for any-thing
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

Our hotel was built in 2012 and our guests benefit from 129 modern bedrooms, state of the art conference and event facilities, and a stylish rooftop restaurant & bar, "1935" offering contemporary British fare and views of the airport runway and surrounding countryside. We have a great product but our most important asset is our team, who provide consistently high level service, have a great personality and a passion for delivering a 5 service.

Holiday Inn® Hotels & Resorts :Do you want to work for one of the world's best known hotel brands? With a well-earned reputation for friendly service and good value for money, our hotels and resorts are fresh, modern and known throughout the world. Our guests include all sorts of different people - some travelling for fun, often with their families and others travelling on business. With over 1,200 hotels and resorts worldwide there will be one in a city or resort location near you.

As part of the Aimbridge team, you'll also have access to a range of benefits, including:

• Industry-leading training and leadership development opportunities
• Hotel discounts across our portfolio, including staff rates and up to 50% off food, beverage and spa
• Access to Stream, allowing you to access up to 40% of earned pay and set automatic savings
• 24/7 employee assistance programme
• Uncapped incentives
• Flexible working opportunities
• Company sick pay
• Staff meals on duty
• Paid breaks
• Access to hotel gym facilities
• Career and lifestyle breaks
• Free staff parking