Receptionist

Mercure Bristol North The Grange; West of England; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel discounts

Stream payments

Staff meals

Free staff parking

Flexible working

Training & development

24/7 employee assistance program

Uncapped incentives

Descripción de la vacante

Aimbridge Hospitality EMEA is seeking a Front Office team member to ensure smooth check-in/check-out, greet guests, and coordinate with departments to deliver a first-class experience.

You will promote hotel services, maintain room occupancy, and comply with safety and security standards while upholding Aimbridge’s brand standards.

Formación

• Proven customer service experience in hospitality or retail.
• Excellent verbal and written communication skills.
• Strong organisational ability and attention to detail.
• Basic computer skills; familiarity with hotel management software like Opera or Fidelio.

Responsabilidades

• Handle guest check-in/check-out and front desk operations.
• Upsell hotel services and manage guest requests to enhance occupancy and revenue.

Conocimientos

Customer service

Communication

Organization

Attention to detail

Office software

Herramientas

Opera/Fidelio

Descripción del empleo

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities


• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa


• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing


• 24/7 access to our employee assistance programme


• Uncapped incentives to reward you for your contributions


• Flexible working opportunities


• Staff meals on duty


• Starting salary above national minimum wage


• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up‑selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.


• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.


• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.


• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

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