Front Office Manager

Accor Hotels; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a prestigious hotel in London for a passionate Front Office Manager. This role involves leading a dynamic team to deliver exceptional guest experiences while ensuring operational excellence. You will be responsible for managing shifts, training staff, and identifying opportunities to enhance profitability. The hotel offers a vibrant atmosphere where your authentic style and warm personality will shine. Join a forward-thinking organization that values talent and offers great rewards, including training programs, discounts, and complimentary stays. If you are ready to make a significant impact in the hospitality industry, this is the perfect role for you.

Benefits

Training and development programmes

Discount card for Accor hotels worldwide

Complimentary stays in UK hotels

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Discounts in shops and partners

Qualifications

• Proven experience in a front office or hotel management role.
• Strong leadership skills to motivate and coach the team.

Responsibilities

• Lead and motivate the front office team to meet standards.
• Manage duty shifts and exceed departmental targets.
• Resolve guest enquiries and complaints effectively.

Skills

Leadership

Customer Service

Coaching

Problem Solving

Sales Skills

Education

Hospitality Management Degree

Relevant Experience in Hotel Management

Job description

Company Description

The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard, and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, a Gourmet Bar and Restaurant, as well as a fitness centre.

An exciting opportunity for a Front Office Manager has arisen at Novotel London Bridge. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. You will be managing the Front of House department and ensuring operational excellence for all areas of the hotel.

Job Description

Your main responsibilities would be:

1. Leading, motivating, and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets.
2. Duty management shifts.
3. Exceeding departmental targets.
4. Identifying new opportunities to increase profit contributions and control costs.
5. Actively participating in any revenue and sales activities operated by head office, plus any specific operational activities.
6. Recruiting and training new staff.
7. Dealing with guest enquiries and resolving customer complaints.

If this sounds like you, you're in the right place. You've got authentic style, natural curiosity, and a warm way with people. Novotel London Bridge is not just a place to spend the night; it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes.
• Discount card to be used in Accor hotels worldwide.
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
• Meals on duty.
• Uniforms and dry cleaning.
• Recommend a friend scheme.
• Employee Advisory Service.
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment, etc.).

Information on the processing of your personal data:

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to [e-mail].

We take all necessary precautions to preserve the security, confidentiality, and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion, and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to [e-mail].

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.