Front Office Supervisor

The Unbound Collection by Hyatt; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals

Dining discount

Laundered uniform

Headspace

Career development

Job summary

The Unbound Collection by Hyatt – Great Scotland Yard London is seeking a Front Office Supervisor to lead day-to-day front desk operations and deliver luxury guest service in a historic central London setting. You will supervise front office colleagues, schedule shifts, oversee check-in/check-out, coordinate guest services for events, and ensure a warm, professional welcome.

Strong communication and organisational skills are essential.

Qualifications

• Previous front office experience in a premium hotel is preferred.
• Supervisory or team leader experience is advantageous.
• Strong communication and organisational skills.
• Familiarity with standard computer applications.

Responsibilities

• Supervising front office colleagues, including scheduling shifts, delegating tasks, and managing performance.
• Overseeing the check-in and check-out processes to ensure accuracy and efficiency, including managing room assignments and handling payments.
• Assisting with the coordination of guest services for events and special occasions, ensuring all guest needs are met.
• Ensuring that all guests receive a warm and professional welcome and handling guest inquiries, and requests efficiently.
• Providing ongoing training and support to front office colleagues, ensuring they are knowledgeable about hotel services, policies, and procedures.

Skills

Front Office Management

Team Leadership

Guest Service Orientation

Communication

Tools

Hotel Management Software

Job description

Organization- Unbound Great Scotland Yard London

Summary

Front Office Supervisor

Salary: £28,119 + Service Charge (up to £600 per month)

About Great Scotland Yard Hotel

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Front Office Supervisor role

• Supervising front office colleagues, including scheduling shifts, delegating tasks, and managing performance.
• Overseeing the check-in and check-out processes to ensure accuracy and efficiency, including managing room assignments and handling payments.
• Assisting with the coordination of guest services for events and special occasions, ensuring all guest needs are met.
• Ensuring that all guests receive a warm and professional welcome and handling guest inquiries, and requests efficiently.
• Providing ongoing training and support to front office colleagues, ensuring they are knowledgeable about hotel services, policies, and procedures.

About You

Previous experience in a front office role within the premium hotel segment is preferred, with previous supervisory or team leader experience being highly advantageous. You bring strong communication and organisational skills with a guest-focused approach. Familiarity with hotel management software is an advantage but not essential, and you are confident using standard computer applications.

Benefits you will enjoy as a Front Office Supervisor

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.