Duty Manager

Allscreens Nationwide Ltd; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Room discounts across UK & Europe

Recognition programme

Thank You Week

Training & progression

Job summary

Leonardo Hotels in Newcastle upon Tyne is seeking a Duty Manager to direct strategic initiatives and oversee day-to-day operations, engaging the team to deliver memorable guest experiences in line with brand standards.

You will supervise staff across departments, support interviews, coach new starters, resolve guest issues with confidence, and collaborate with HR on team activities. Hospitality-focused, adaptable candidates thrive in our fast-paced environment.

Qualifications

• Experience in hospitality management or supervisory roles.
• Strong problem-solving and guest-relations skills.
• Ability to work across departments and lead a diverse team.

Responsibilities

• Greet guests and motivate the team to deliver outstanding hospitality.
• Oversee day-to-day hotel operations across departments.
• Support managers with interviews and recruitment; coach new starters.
• Resolve guest issues with confidence and empathy.
• Collaborate with HR on team activities and events.

Skills

Guest service

Operations management

Recruitment

Team coaching

Job description

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Duty Manager you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it's a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!