Assistant Front Office Manager — Lead Guest Experience

DoubleTree by Hilton Woking; Woking; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hotdr

Job summary

Crimson Hotels seeks an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations and to lead the team on shift. You will ensure smooth check-in/check-out, monitor staffing, and handle guest queries with confidence.

You will be a strong communicator, lead by example, and work across departments to deliver an outstanding guest experience from arrival to departure in a branded hotel environment.

Qualifications

• Experience in a supervisory role within a branded hotel.
• Strong written and verbal communication skills.
• Ability to engage with guests and colleagues in a fast-paced environment.

Responsibilities

• Assist Front Office Manager in daily operations.
• Lead and motivate the team on shift and manage check-in/check-out processes.
• Oversee staffing levels and workload; handle guest queries professionally.
• Collaborate with other departments to deliver seamless guest experiences.
• Step in for the Front Office Manager when required.

Skills

Supervisory leadership

Guest relations

Communication skills

Hotel systems

Job description

Crimson Hotels seeks an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations and to lead the team on shift. You will ensure smooth check-in/check-out, monitor staffing, and handle guest queries with confidence.

You will be a strong communicator, lead by example, and work across departments to deliver an outstanding guest experience from arrival to departure in a branded hotel environment.