Front Office Leader: Elevate Guest Experience

Hilton; Watford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Hilton Watford is seeking a Front Office Manager to lead daily front office operations, drive guest satisfaction, and maximise revenue opportunities. You will guide and develop the team, ensure smooth check-in/out, and uphold Hilton's service standards in a busy Watford hotel.

The role requires a hands-on leader with a passion for hospitality, strong communication skills, and the ability to motivate staff to deliver memorable guest experiences.

Responsibilities

• Oversee Front Office operations including guest service, registration and room inventory.
• Monitor guest satisfaction and guide improvements to the guest experience.
• Promote hotel services and implement up-selling to drive room occupancy and revenue.
• Provide regular updates and training to ensure the team is informed of offerings.
• Welcome guests, respond to inquiries and resolve concerns promptly.
• Supervise and coach front office team, monitor performance and foster a positive environment.

Job description

Hilton Watford is seeking a Front Office Manager to lead daily front office operations, drive guest satisfaction, and maximise revenue opportunities. You will guide and develop the team, ensure smooth check-in/out, and uphold Hilton's service standards in a busy Watford hotel.

The role requires a hands-on leader with a passion for hospitality, strong communication skills, and the ability to motivate staff to deliver memorable guest experiences.