Guest Experience & Operations Leader

Hilton

Towcester

On-site

GBP 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Travel perks

Stock purchase plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Benefits vary by location

Job summary

Hilton Towcester is seeking a Guest Operations Manager to lead day-to-day hotel operations and uphold exceptional guest service standards. You’ll work with the General Manager on budgets, capital projects and strategic goals while coaching department heads to achieve targets in a fast-paced hospitality setting.

Strong leadership, resilience under pressure and a deep knowledge of hotel operations are essential.

Qualifications

Experience in Food & Beverage and/or Rooms Management.
Experience managing budgets, revenue proposals and forecasting results.
In-depth knowledge of the hotel, leisure and service sector.
Strong leadership to motivate teams and exceed targets.
Accountable, resilient and able to work under pressure.

Responsibilities

Collaborate with General Manager to manage key property issues and capital projects.
Assist development of hotel budgets and long-term strategic goals.
Provide effective leadership to hotel management and teams.
Respond to audits and drive continual improvement.
Plan and coordinate service delivery to meet guest expectations.
Control costs across departments and analyze results.
Develop Heads of Department and support succession planning.
Seek guest feedback and drive positive outcomes.