Front Office Host

The Social Hub Group; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and innovative hospitality company as a Community Host in Glasgow! This role is all about creating unforgettable experiences for guests, from providing a warm welcome to serving delicious food and drinks. You'll be at the forefront of a vibrant community hub, where your skills and personality will shine. Enjoy the perks of working in a fun environment with opportunities for growth, discounts across properties, and a supportive team culture that values authenticity and diversity. If you're passionate about hospitality and ready to make an impact, this is the perfect opportunity for you!

Benefits

Awesome discounts in properties across Europe

Opportunities for growth

Fun workplace events

Supportive team culture

Qualifications

• Flexible, hands-on, and motivated approach to hospitality.
• Experience in a hotel environment preferred.

Responsibilities

• Provide a warm welcome and assist guests at self-check-in kiosks.
• Prepare and serve local dishes and beverages.
• Maintain cleanliness and readiness of all areas.

Skills

Customer Service

Hospitality Management

Food and Beverage Skills

Communication Skills

Problem Solving

Education

Background in Hospitality

Tools

Self-Check-In Kiosks

Job description

Come reimagine hospitality with us as our new super host of our Glasgow location!

Your Mission Should You Choose To Accept It…

We’re opening our first Social Hub in the United Kingdom and we couldn’t think of a better place to do it than in Scotland. Located in the heart of the Merchant district in the city center of Glasgow, The Social Hub will operate around 500 rooms, retail spaces, a restaurant, and a rooftop bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community?

As our Community Host, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Glasgow location will become a raving fan of TSH instantly!

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in.
• You’ll help our guests at our self-check-in kiosks (we have no reception desk).
• You get to stretch your F&D skills by preparing and serving a variety of local dishes.
• Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next.
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party.
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift.
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).

Who You Are

• You have a flexible, hands-on, motivated and positive approach.
• You’re an octopus that loves to get your dexterity skills into action.
• You have a background in hospitality, preferably in a hotel environment.
• You love responsibility and handle stressful peak periods like a pro.
• Fluent in English – Know any other languages? The more the merrier!
• Hard working, responsible and a “let’s do this!” mentality.
• You’re a European citizen or legally allowed to work in The Netherlands.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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