Front Office Assistant Manager — Lead Guest Experiences & Growth

Fairmont Hotels & Resorts; St Andrews; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Pension scheme

Staff shuttle service

Complimentary staff canteen

50% discount in Food & Beverage

Employee rates for spa treatments and

Complimentary green fees

Gym and pool access

Career progression opportunities

On-the-job training

Regular team social events

Job summary

Fairmont St Andrews is seeking an Assistant Reception Manager to shape unforgettable guest experiences while supporting and inspiring our Front Office team each day.

As Assistant Reception Manager, you’ll lead the Front Desk and guest services, ensure seamless, personalised interactions, and drive service excellence across departments. The role offers a rewarding environment at Scotland's iconic luxury hotel with excellent development opportunities.

Qualifications

• Previous experience in a Front Office leadership role within a hotel environment.
• A confident, hands-on leader who leads by example.
• A passion for delivering outstanding guest experiences.
• Strong organisational and problem-solving skills.
• The ability to thrive in a fast-paced, ever-changing environment.
• A people-focused approach with a natural ability to motivate and inspire.

Responsibilities

• As Assistant Reception Manager, you’ll be the driving force behind the daily operation of our Front Desk and guest services. You’ll lead from the front, ensuring every guest interaction is seamless, personalised, and memorable.
• Lead, motivate and develop a team of Front Office Supervisors and Front Desk Agents.
• Take ownership of the smooth, efficient running of Front Office operations.
• Be visible in the lobby during peak times, supporting your team and engaging with guests.
• Handle guest feedback and resolve challenges with confidence and professionalism.
• Drive service excellence, ensuring brand standards and guest satisfaction targets are exceeded.
• Support recruitment, onboarding, training and ongoing development of your team.
• Monitor performance, costs and productivity to meet business goals.
• Build strong relationships across departments to deliver a seamless guest journey.
• Bring energy, ideas and personality to create a fun and positive working environment.

Skills

Front Office leadership

People leadership

Guest experience passion

Organisational skills

Problem solving

Adaptability

Job description

Fairmont St Andrews is seeking an Assistant Reception Manager to shape unforgettable guest experiences while supporting and inspiring our Front Office team each day.

As Assistant Reception Manager, you’ll lead the Front Desk and guest services, ensure seamless, personalised interactions, and drive service excellence across departments. The role offers a rewarding environment at Scotland's iconic luxury hotel with excellent development opportunities.