Front Desk Concierge – Luxury Hotel

Fairmont Hotels & Resorts; St Andrews; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff shuttle service

Complimentary staff canteen

50% off dining in outlets

Employee rates for spa and golf

Job summary

Fairmont St Andrews, a luxury hotel and resort, is seeking a Receptionist to warmly welcome guests, handle check-ins and check-outs, and ensure a memorable stay. You will actively promote hotel facilities and contribute to personalising each guest's experience.

Full-time and part-time contracts are available. The role requires service excellence, Opera PMS experience, and fluent English, with staff benefits including shuttle, canteen, dining discounts, and access to the spa and gym.

Qualifications

• Service-focused personality and customer service mindset.
• Experience using Opera or related hotel systems is preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet guests, check-in/out, and settle accounts with excellent service.
• Personalise guest experiences and anticipate needs.
• Promote hotel facilities and upsell where appropriate.

Skills

Service oriented

Opera PMS

English fluency

Tools

Opera PMS

Job description

Fairmont St Andrews, a luxury hotel and resort, is seeking a Receptionist to warmly welcome guests, handle check-ins and check-outs, and ensure a memorable stay. You will actively promote hotel facilities and contribute to personalising each guest's experience.

Full-time and part-time contracts are available. The role requires service excellence, Opera PMS experience, and fluent English, with staff benefits including shuttle, canteen, dining discounts, and access to the spa and gym.