Front Office Assistant Front Office · Holiday Inn Leicester ·

Valor Hospitality Partners, LLC; Leicester; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Team member rates

Staff discounts

Dining discount

Free meals on duty

High-street discounts

Cycle to work

Refer-a-friend bonus

Wellbeing programme

Job summary

Holiday Inn Leicester is seeking a friendly, passionate Front Office Assistant to join our team. You will be the face of the hotel, greeting guests and ensuring a warm, helpful welcome at all times.

You will answer questions about hotel services, facilities and the local area, and support guests visiting our restaurants, bars and meeting rooms. Training is provided and flexibility is required as shifts vary across seven days a week.

Responsibilities

• Set the tone for every guest's stay with a warm welcome.
• Be the face of the hotel for guests, restaurant and meeting room visitors.
• Answer questions about hotel services, facilities and the local area, and assist guests visiting our restaurants, bars and meeting rooms.

Job description

Holiday Inn Leicester

We are looking for a friendly, passionate and energetic Front Office Assistant to join our team.

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the guests visit that bit more special.

You will be the face of our hotel, not just to guests staying on property but to guest visiting to use our restaurants, bars and meeting rooms.

You must have a natural hospitality charm and a passion for service.

Ideally you will have experience of working within a branded hotel environment but this isn't essential and full training will be provided.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

• Discounted stays for friends and family.

• 50% discount when dining in our restaurants and bars.

• Free meals while on duty, keeping you well-fuelled.

• Access to high-street discounts on a range of shops, experiences and more.

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.

• Internal development programmes, designed to support you as you grow within your role.

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.