Front Office Agent (m/f/d)

Accor Hotels; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Accor Hotels as a Front Office Agent in Birmingham, where you will ensure guest satisfaction and manage front office operations. Enjoy a 4-day workweek with competitive benefits including free stays at company hotels and discounts at partners. Embrace a team spirit in a fun, dynamic environment.

Benefits

4-day workweek

Free accommodation at 25hours hotels up to 10 nights per year

Discounts on hotel rooms, bars, and restaurants worldwide

Staff parties and events

Qualifications

• Successful completion of apprenticeship in the hotel industry.
• Fluent in English.
• Ability to provide city tips and manage guest interactions.

Responsibilities

• Ensure guest satisfaction at the reception.
• Manage check-ins efficiently during peak times.
• Maintain a tidy and organized front office.

Skills

Fluent English

Customer service

Problem-solving

Team spirit

Education

Apprenticeship in hotel industry

Job description

Company Description

We are a young, dynamic and open team and love our friendly, informal culture. Work colleagues become friends here. We value great teamwork, professionalism and mutual respect.

At the 25hours Hotel Bikini Berlin, you can expect a workplace that is as colorful and diverse as the city itself. Our location in the vibrant urban jungle not only offers a breathtaking view of the zoo, but also perfect connections to the city. Become part of our unique Monkey Business full of creativity, team spirit and a relaxed working atmosphere in which you can fully contribute your personality!

COME AS YOU ARE & SHOW HOW YOU CARE ...
... in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more felxibly!

From check-in to “See you again”: our strong team at the 25hours Hotel Bikini Berlin reception ensures guests are happy from their first moment there till their last. We’re looking forward to welcoming you to the Front Office as Front Office Agent (m/f/d).

Job Description

How does your working day look like ...

• You not only ensure happy but also satisfied guests at the reception
• You always stay cool - even when all guests arrive at the same time for check-in
• You prepare the shift and end it with a tidy front office

Qualifications

Your personality counts more than your CV ...

• You have completed an apprenticeship in the hotel industry and speak fluent English
• You can inspire your colleagues just as much as your guests
• You know your way around the city and always have a few tips for the scene up your sleeve
• You can communicate charmingly even when things get tricky

Additional Information

Whats in it for you...

• Only work 4 days a week as a full-time team member without payment or holiday reduction
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurant as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more ...