Front Office Agent (M/F)

Accor Hotels; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une entreprise hôtelière internationale recherche un réceptionniste pour accueillir ses clients à Birmingham. Ce rôle clé implique la gestion des check-ins et check-outs, la coordination avec le personnel de nettoyage, et la satisfaction des demandes des clients. Les candidats doivent être bilingues et posséder de solides compétences relationnelles, contribuant à une expérience d'hospitalité de qualité.

Benefits

Carte de réduction Accor

Opportunités de formation et de carrière

Faire partie d'une société internationale

Qualifications

• Fluent in Italian and English, with a good knowledge of a third language.
• Strong team spirit and keen interpersonal skills.
• Careful of others and the environment, contributing to a memorable guest experience.

Responsibilities

• Accueillir les clients à l'hôtel.
• Gérer les arrivées et départs.
• Anticiper les besoins des clients et traiter leurs demandes.

Skills

Interpersonnel

Attention aux détails

Gestion des attentes

Job description

Descrizione dell'azienda

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Descrizione del lavoro

We are looking for one receptionist to welcome our guests at Novotel Milano Linate.

As the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest.

Responsibilities:

• Check in and check out
• Allocation rooms coordinating with the housekeeping department.
• Anticipating guests needs and handle their inquiries
• Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.
• During the night shift, you are responsible for the activities such as: hotel closing, cash collection, and anticipating the needs of the next day.

Qualifiche

Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language

By joining us as a receptionist, you will become an Heartist

Informazioni aggiuntive

What we offer:

• Be part of an international company
• Work for a leader brand as Accor present in more than 110 countries
• Training, development and career opportunities
• Benefits according to the role
• Accor discounts card

Your development:

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We will be waiting for you!

Be ALL you are with all your Heart #LimitlessCareers

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91